A Strategic Response to the Broad Spectrum of Internet Abuse

Sipior, Janice C.; Ward, Burke T.

doi:10.1201/9781420031393.ch57

Cited by 11 publications

(26 citation statements)

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“…In fact, numerous organisations worldwide are repeatedly reporting increasing negative effects of email systems (Attaran, 2000;PWC, 2002;Weber 2004). Some major companies have settled multimillion dollar sexual harassment lawsuits as a result of internally circulated email (Siau et al, 2002;Sipior and Ward, 2002). In many instances, it is reported that adequate systems control structures are absent (PWC, 2002;Sipior and Ward, 2002;Weber, 2004).…”

Section: Theoretical Groundingmentioning

confidence: 99%

“…Some major companies have settled multimillion dollar sexual harassment lawsuits as a result of internally circulated email (Siau et al, 2002;Sipior and Ward, 2002). In many instances, it is reported that adequate systems control structures are absent (PWC, 2002;Sipior and Ward, 2002;Weber, 2004). Rice and Aydin (1991) It has been proposed that the effects of computer-mediated communication can be categorised from a two level perspective as technology can have both first-level and second-level effects (Sproull and Kiesler, 1991).…”

Section: Theoretical Groundingmentioning

confidence: 99%

“…Rice and Aydin (1991) It has been proposed that the effects of computer-mediated communication can be categorised from a two level perspective as technology can have both first-level and second-level effects (Sproull and Kiesler, 1991). Researchers have identified the first level negative effects of email systems as: productivity drain (Anderson, 1999;Graff and Grey, 2002;Lim et al, 2002;PWC, 2002); security breaches; urgent communications overlooked; excessive non-business communication (PWC, 2002;Sipior and Ward, 2002;Lim et al, 2002); an increasing cost of usage; information overload and redundancy (Sproull and Kiesler, 1991;Graff and Grey, 2002;Lim et al, 2002;Weber, 2004). Researchers have identified the second level negative effects of email systems as: depersonalization; disinhibition (Markus, 1994;Siau et al, 2002;Weber, 2004); profanities, bad news, negative sentiment and illicit use (Hodson et al, 1999;Siau et al, 2002); deindividuation (Sproull & Kiesler, 1991;Kwong and Lee, 2002); gender imbalance; electronic protestation and revolt (Sproull and Kiesler, 1991;Sipior and Ward, 2002); and gaining leverage (Rudy, 1996).…”

Section: Theoretical Groundingmentioning

confidence: 99%

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E-Business Innovation and Process Management

2007

Advances in E-Business Research

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As the criticality of email for electronic business activity increases, ad-hoc email implementation, prolonged management neglect and user abuse of email systems have generated negative effects. However, managements ability to rectify problems with email systems is hindered by our understanding of its organisational use. Research on email systems is often dated, and based on quantitative methodologies that cannot explain the interaction between various controls in organisational settings. Updating our understanding of the organisational aspects of email systems utilizing qualitative methods is necessary. This paper presents a multiple case study investigation of email system monitoring and control.The study examines the interaction between key elements of email control identified by previous researchers, and considers the role of such controls at various implementation phases. The findings reveal eight major elements to be particularly important in monitoring and controlling email systems within the organisations studied. These are: (1) form a crossfunctional email system management team; (2) implement and regularly update email management software; (3) formulate a detailed and legally sound email policy; (4) engage in structured email system training; (5) create and maintain ongoing awareness of email policy; (6) engage in a process of hybrid feedback and control based email monitoring; (7) firmly enforce discipline in accordance with the email policy; and (8) conduct regular reviews and updates of the email management programme.

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Section: Theoretical Groundingmentioning

confidence: 99%

Section: Theoretical Groundingmentioning

confidence: 99%

Section: Theoretical Groundingmentioning

confidence: 99%

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E-Business Innovation and Process Management

2007

Advances in E-Business Research

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“…However, too lax policies can leave the organization open to lawsuits or simply decrease productivity at work (Siau et al, 2002;Sipior and Ward, 2002;Mirchandani and Motwani, 2003). It goes without saying that to understand the different types of cyberloafing, and the frequency with which they occur is one of the relevant and important areas to be studied in the academic organization like Madda Walabu University (MWU hereafter).…”

Section: Introductionmentioning

confidence: 99%

Exploring cyberloafing behavior in South-central Ethiopia: A close look at Madda Walabu University

Hussain¹,

Parida²

2017

J. Media Commun. Stud.

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The Internet has made a significant impact on work and the personal lives of people working around the world. While access to the Internet has changed the ways work can be carried out, it has also increased the opportunities for people to cyberloaf, while under the guise of doing work. Cyberloafing is employees' non-work related use of internet while working hours in any organization. Of late, it is a burning issue owing to its concern with employees' work culture, productivity, safety and security. This study explores cyberloafing in Madda Walabu University, situated in South-central Ethiopia aiming at employees' attitudes, opportunities and addictions to cyberloafing; and how far it has brought change in their lives. The objectives of this research are: to determine the attitude towards cyberloafing; to identify the opportunities through cyberloafing; to underline developments through cyberloafing; and to specify the addiction of cyberloafing. The participants of this research are those females who are working as secretaries of 11 different departments of Madda Walabu University having internet connection on their office computer. The study is qualitative with interview (n=20) as a tool and snowball sampling as a sampling technique. The data is transcribed, sorted, edited, coded and analyzed manually; and the results and discussion is presented through underlining themes. Findings suggest that most of the cyberloafers showed positive attitude, acknowledged opportunities; confirmed development and addiction into their lives due to cyber engagements. Further research is needed to investigate the other stakeholders like students, teachers, managers and other stakeholders in order to obtain the holistic picture of cyberloafing behavior in the Ethiopian universities.

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“…However, most of the organizations abhor employees from cyberloafing due to its negative ramifications such as clogging up networks bandwidth, degrading system performance [3], putting organizations at risk for legal liabilities (e.g., employees download illegal music or watch offensive videos) [4][5][6][7], and reducing job productivity. Surveys found that sixty one percent of American employees engage in non-work related activities during working hours and fiftysix percent of their time online, in fact, doing non-work related activities [8,9] .…”

Section: Introductionmentioning

confidence: 99%

Conceptual view of Cyberloafing and Non-Work Domain

2017

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Abstract.In an attempt to understand the reasons for employees' personal Internet use at work, known as cyberloafing, this paper attempts a new perspective to look at the phenomenon. As the barrier between the previously separate work and home domains reduces, employees are increasingly integrating their working and private world. This phenomenon has resulted in employees using their personal time for work-related tasks through technology in the privacy of their homes and private domain. Conversely, employees could be carrying out non-work related Internet use during office hours. This paper aims to explore the possibility of non-work domain as a factor for employees to cyberloaf. This paper proposed a conceptual model based on border theory and theory of interpersonal behaviour. The resultant augmented theory offers a richer explanation of how non-work domain affects employees' decision making process on cyberloafing.

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A Strategic Response to the Broad Spectrum of Internet Abuse

Cited by 11 publications

References 0 publications

E-Business Innovation and Process Management

E-Business Innovation and Process Management

Exploring cyberloafing behavior in South-central Ethiopia: A close look at Madda Walabu University

Conceptual view of Cyberloafing and Non-Work Domain

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