A strategic approach to adopt ICT: from using information and communication technology to making use of information and technology to communicate

Granell, Ximo

doi:10.1016/b978-1-84334-771-2.00005-6

Cited by 1 publication

(1 citation statement)

References 0 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…ICT efficiency and employee attitude: Information and communication technology (ICT) is among the developmental trends that cause significant change in global business sectors of which teaching institution are part (Laleye, 2015;Melián-González & Bulchand-Gidumal, 2016;Johannsen, 2016). ICT is the combination of information and communication technology for knowledge sharing and collaborative use within an organization or institution in order to effectively perform or carry out both business and educational activities (Hernandez-Ortega, Serrano-Cinca & Gomez-Mene, 2014; Granell, 2015). Computers and software such as E-mails, blog, video conferencing, social network like Blackboard teach, Facebook, you tube, internet and web tools are examples of ICT that support teaching and learning (Yassin, Salim & Sahari, 2013).…”

Section: Professional Development and Employee Attitudementioning

confidence: 99%

Modeling the Factors that Influence Employee Attitude and Service Delivery Behavior among Higher Education Professionals

Omoruyi

Chinomona

2016

JEBS

View full text Add to dashboard Cite

Good and well calculated service delivery is very essential for the smooth running of institutions and for life long learning of students. Looking at factors that lead to employee attitude and service delivery bevaviour helps the higher education professionals to build a strong positive relationships with peers, students, staff and university leaders. This paper will look at remuneration, professional development and Information Communication Technology (ICT) efficiency as factors that contribute to positive employee attitude and good service delivery behaviour. Efforts by higher education institutions to improve the quality and standards of education professionals have progressed through the use of various forms of student feedback and methods of evaluation in an attempt to understand what matters to studentsâ€™ and educational professionals regarding their educational experience. Structured questionnaires were distributed to university professionals, which include all university staff like Deans of faculties, Heads of departments and lecturers at one University of Technology (UoT). A quantitative method using Smart PLS was employed to test the relationships among the four hypotheses. The positive relationship between the four proposed hypotheses validatesthat remuneration; professional Development and ICT efficiencyare instrumental strategy to stimulating employee attitude and service delivery behavior of employees.Practically, the study build on a new direction towards research based on consumer behaviour by opening up a discussion on the importance of marketing practices in the development and improvement of service delivery behaviours in one UoTs in South Africa. Based on the findings, recommendations will be made to both the university policy makers and the university professionals for efficacy reasons. The proposed study is expected to have practical and theoretical implications to policy makers for the university and university professionals. In addition, it will provide added insights and added new knowledge to the existing body of literature hitherto not studied extensively in South Africa and UoT in particular.

show abstract