A step-by-step performance assessment and improvement method for ERP implementation: Action case studies in Chinese companies

Sun, Hongyi; Ni, Wenbin; Lam, Rocky

doi:10.1016/j.compind.2014.12.005

Cited by 75 publications

(58 citation statements)

References 33 publications

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“…Consequently, the successful ERP implementation to achieve the desired benefits has been a challenging problem in the ERP area (Suna et al, 2015). To cope with this challenge, numerous CSFs for ERP implementation were identified in previous studies (e.g., Al-Mashari, Al-Mudimigh, & Zairi, 2003;Esteves-Sousa & Pastor-Collado, 2000;Holland & Light, 1999;Umble, Haft, & Umble, 2003).…”

Section: The Critical Success Factors (Csfs) For Erp Implementationmentioning

confidence: 99%

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The Effects of the Critical Success Factors for ERP Implementation on the Comprehensive Achievement of the Crucial Roles of Information Systems in the Higher Education Sector

Fadelelmoula

2018

IJIKM

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Aim/Purpose: The aim of this study is to examine empirically the effects of certain key Critical Success Factors (CSFs) for the implementation of Enterprise Resource Planning (ERP) Systems on the comprehensive achievement of the crucial roles of Computer-Based Information Systems (CBISs) Background: The effects of the CSFSs were examined in the higher education sector in the Kingdom of Saudi Arabia (KSA) using a case study of the ERP adoption in Prince Sattam Bin Abdulaziz University. Methodology: A theoretical model was proposed based on the literature written on the CSFs and the roles of CBISs in business. The model encompasses six key CSFs and their associations with the realization of the crucial roles of CBISs. To test the proposed model, a questionnaire was developed by considering the most frequently used measurements items in the ERP’s literature. The data were collect-ed from 219 key stakeholders. Contribution: This study acts as one of the few empirical studies in assessing the effects of the important CSFs for ERP implementation upon its successful implementation. Its outcomes provide more insights and clarifications about the effects of six key CSFs on the comprehensive achievement of the crucial CBIS’s roles. Particularly, the uniqueness of this study lies in addressing the effects of these CSFs on the achievement of the vital CBIS’s roles collectively rather than the achievement of each role individually. Moreover, the study examined these effects in the higher education environment, which is characterized by its own special business processes and services. Findings: The results reveal that the six key CSFs have a positive relationship with the comprehensive achievement of the crucial roles of CBISs. These findings are consistent with many previous studies on the effects of the CSFs on the realization of the expected benefits of the enterprise systems. Recommendations for Practitioners: The managers and other key stakeholders should carefully manage the vital aspects of the CSFs in order to realize the promised ERP’s benefits, including the CBIS’s roles. Future Research: Additional empirical examinations are needed to investigate the effects of the rest of the CSFs on realizing the roles of information systems.

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Section: The Critical Success Factors (Csfs) For Erp Implementationmentioning

confidence: 99%

“…Nwankpa (2015) found that these benefits are not always apparent for ERP adopters and noted that they can vary across industries and in many cases may depend on the adopting organizations. The main reasons for these challenges include the complexity of implementing the ERP system and the high failure rate (Suna, Nib, & Lamc, 2015).…”

Section: Introductionmentioning

confidence: 99%

The Effects of the Critical Success Factors for ERP Implementation on the Comprehensive Achievement of the Crucial Roles of Information Systems in the Higher Education Sector

Fadelelmoula

2018

IJIKM

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“…Each step in the implementation process requires analysis, to determine which factors will promote effective implementation [10]. The performance of the preceding stage is input for the succeeding stage, so it is important to measure performance at each stage during ERP implementation to ensure success [11]. After successful implementation, it is needed to carefully examine all related factors to increase the operational efficiency [5].…”

Section: Erp Performance Measurementmentioning

confidence: 99%

Study of Various Performance Measurement Indices of Erp System

2016

IJAERD

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Enterprise Resource Planning (ERP) systems have been used in integrating information and accelerating information distribution across functions and departments with the aim to increase operational performance of organization. The implementation of an ERP system is not a goal but a continuous journey towards the goal.After successful implementation of ERP, the goal is to increase the utilization factor of the system used. The satisfaction of the users and the overall performance must be measured periodically to evaluate the success of the implementation and the overall objectives of the ERP system. The purpose of this paper is to study various comprehensive frameworks for measuring the performance of an ERP system.

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“…Based on realistic data, CSFs were converted into quantitative information to reflect measurements including cost, schedule, and goal achievement that must be addressed during implementation. Sun et al (2015b) presented a step-by-step assessment and improvement technique for ERP implementation and implemented in three firms. In their implementation, they first proposed a five-stage ERP implementation model.…”

Section: Literature Reviewmentioning

confidence: 99%

Recent advances in enterprise resource planning

Orougi¹

2015

10.5267/j.ac

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Enterprise resource planning (ERP) is an integrated system, which consists of various integrated applications. ERP is implemented to collect, store, manage and interpret data from different business activities, including product planning, expenses, production and/or service delivery, sales management, inventory planning, shipping and payment. The study covers the latest studies mostly on detecting factors influencing on the success of ERP implementations. The study has highlighted several factors including top management support, communication, cooperation, training and technological complexity, which were believed to be the most influential factors on development of ERP systems. In addition, several multi criteria decision making systems were used for ranking different software packages for ERP implementation. Moreover, many studies have attempted to consider mathematical methods by considering uncertainty associated with data.Growing Science Ltd. All rights reserved. 5

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A step-by-step performance assessment and improvement method for ERP implementation: Action case studies in Chinese companies

Cited by 75 publications

References 33 publications

The Effects of the Critical Success Factors for ERP Implementation on the Comprehensive Achievement of the Crucial Roles of Information Systems in the Higher Education Sector

The Effects of the Critical Success Factors for ERP Implementation on the Comprehensive Achievement of the Crucial Roles of Information Systems in the Higher Education Sector

Study of Various Performance Measurement Indices of Erp System

Recent advances in enterprise resource planning

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