A State of Emergency in Crisis Communication an Intercultural Crisis Communication Research Agenda

Diers-Lawson, Audra

doi:10.1080/17475759.2016.1262891

Cited by 27 publications

(20 citation statements)

References 48 publications

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“…This means that while researchers and practitioners have a variety of books, edited volumes, and journal articles on the subject, the field is still maturing. Therefore, to discuss the main threads in scholarship, past approaches, and current trends, we should look to a systematic review of the English-language crisis communication journal articles from 1953 to 2015 (see Diers-Lawson, 2017a for the full list of sources analysed) to get a flavor of the field's development over the last 60 years. While the field certainly has used monographs and edited books to advance theory and research focusing on journal articles provides the most accessible view of the literature with 690 articles analysed for year, type of article, research method, country(ies) directly analysed, primary theory used (where applicable), and keywords or concepts directly addressed in each of the articles.…”

Section: Discussion Of Crisis Communication Literaturementioning

confidence: 99%

“…While the field certainly has used monographs and edited books to advance theory and research focusing on journal articles provides the most accessible view of the literature with 690 articles analysed for year, type of article, research method, country(ies) directly analysed, primary theory used (where applicable), and keywords or concepts directly addressed in each of the articles. Using some data reduction techniques focusing on categorization of the data, themes, and constant comparative method (see Diers-Lawson, 2017a for a more complete discussion of methods used), it is possible to offer a brief summary of the field of research over the last 60 years.…”

Section: Discussion Of Crisis Communication Literaturementioning

confidence: 99%

“…As the field of crisis communication has evolved as an area of study since 1953, beginning in the early 1990's the field saw an explosion of interest and research (see Figure 1). Articles per year, 1953Articles per year, to 2015 (Diers-Lawson, 2017a). Much of the modern focus in crisis communication research has focused on identifying different crisis communication tactics and strategies with taxonomies describing them (see Figure 2).…”

Section: Crises and Crisis Communication In A Modern Contextmentioning

confidence: 99%

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Crisis Communication

Diers-Lawson¹

2017

Oxford Research Encyclopedia of Communication

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For organizations, crises are pervasive, difficult to keep quiet in today’s global multimedia environment; they are challenging, potentially catastrophic; they can even be opportunities for organizations to thrive and emerge stronger. Crises come in many shapes and sizes including media blunders, social media activism, extortion, product tampering, security issues, natural disasters, accidents, or negligence, just to name a few. The first research on crisis communication appeared in 1953, and since then the field has grown steadily. However, in the last five to six years there has been an explosion of theoretical development, international engagement, methodological diversity, and topic diversity within the field to reflect the growing multinational and multiplatform environment in which organizations and people interact. Therefore, in order to understand the field of crisis communication, as a public relations and management function, it is important to focus on the critical factors that affect our understanding of the concept and proliferation of research and practice in the area. There are five critical factors that drive our understanding and research in crisis communication: (1) issues and reputation management as crisis mitigation and prevention, (2) crisis types in a modern global environment, (3) organizational factors affecting crisis response, (4) stakeholder factors affecting crisis response, and (5) response factors to consider in crisis response. In addition, it will review the critical trends in crisis communication research, challenges within the field, and resources for further development.

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Section: Discussion Of Crisis Communication Literaturementioning

confidence: 99%

Section: Discussion Of Crisis Communication Literaturementioning

confidence: 99%

Section: Crises and Crisis Communication In A Modern Contextmentioning

confidence: 99%

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Crisis Communication

Diers-Lawson¹

2017

Oxford Research Encyclopedia of Communication

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“…By emphasizing that crises are specific to particular times, places, and cultures, SCCR situates crisis construction in many nations of the world. Wisdom from all over the world can help challenge the Western cultural premises that have shaped much research in the field (Diers-Lawson, 2017) and contribute to building a holistic scholarship of crisis communication. An extension of such assumptions is needed if crisis communication theory in particular, and public relations theory in general, are to be more widely applicable.…”

Section: Integrating Societal Contexts In Ccmrmentioning

confidence: 99%

“…Such social constructionist views of crisis dispute those of their modernist or rationalistic counterparts in favor of reframing through the complexity of the concept . Crisis research that adopts the social constructionist perspective also complements the managerial lens of crisis management by integrating more social and cultural considerations (Diers-Lawson, 2017). Given the pervasiveness and complexity of crisis discourse -the various types of crisis, the multiform media involved, the variety of voices and claims, the deeply recursive relationships between discourse, and the material aspects of crisis -it is clear that continuing to study social constructionist perspectives of crisis communication would provide more valuable and far-reaching insights into the research field.…”

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confidence: 99%

Explicating the social constructionist perspective on crisis communication and crisis management research: a review of communication and business journals

Zhao

2020

Journal of Public Relations Research

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There is a growing body of literature concerning the social construction of crisis. This study aimed to clarify inconsistencies regarding the social constructionist perspective by examining how the key terms of social constructionism are applied in crisis communication and crisis management studies. Through an analysis of 65 scholarly works in both communication and business journals, this study proposes a four-dimensional model of social constructionist crisis research (SCCR): (1) cause -the objective facticity and subjective meaning of crisis; (2) text -a constitutive view of language; (3) meaning -multiple actors and multiple realities; and (4) context -societal context awareness. Next, three approaches to SCCR are identified: a terminological approach, a framing approach, and a complexity-based approach. Lastly, the implications of social constructionism for theory and methodology development in crisis communication are discussed.

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Assist or accuse? Identifying trends in crisis communication through a bibliometric literature review

Kuipers,

Perlstein,

Wolbers

et al. 2023

Risk Hazard & Crisis Pub Pol

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Communication has always been key to crisis management research, but even more so in recent years, from multiple disciplinary angles. In this bibliometric study and review of the literature, we aim to identify different clusters of crisis communication research in the literature and whether and how much these crisis communication research clusters overlap. With different fields taking an interest in crisis communication, we ask ourselves where the interests of these fields overlap, and to what extent the different communities are aware of each other's work. Apart from offering an overview of topical clusters in crisis communication research and connections between those clusters of studies on crisis communication, we identify and explain two main approaches to crisis communication: a political or accusatory approach, and a functional or assistory approach. We conclude in our study and discussion that these approaches may need to broaden their research horizons to ensure the applicability of crisis communication strategies beyond the countries, media platforms, and audience orientations that have predominantly shaped the existing research landscape.

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A State of Emergency in Crisis Communication an Intercultural Crisis Communication Research Agenda

Cited by 27 publications

References 48 publications

Crisis Communication

Crisis Communication

Explicating the social constructionist perspective on crisis communication and crisis management research: a review of communication and business journals

Assist or accuse? Identifying trends in crisis communication through a bibliometric literature review

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