“…The concept of CSF in relation to implementation and assimilation has been extensively researched within the field of EIS, where some main CSF are top-management support, user skill/training, performance evaluation, context-dependent configuration (country, industry, implementation life cycle, culture and maturity [technology, people, systems]), implementing the project as a business project, and having a large budget . A main challenge with the use of analytics and EIS is dealing with both system and data heterogeneity, which stems from different IT systems with different data models (Mansour, Millet, and Botta-Genoulaz 2018;Saberi, Hussain, and Chang 2017;Cupek et al 2018;. Further, this is becoming an even greater issue with the introduction of real-time and unstructured data (Saberi, Hussain, and Chang 2017;.…”