A stakeholder analysis of barriers to enterprise system adoption: the case of a transition economy

Abstract

This paper examines barriers to the successful implementation of enterprise systems (ES) in a transition economy setting, i.e. an economy in transition from a communist style central planning to a free market system. Drawing from the experience of 184 Polish ES practitioners, barriers are identified, categorized, and subjected to stakeholder analysis. The findings are then examined in relation to issues reported by prior research conducted in developed countries. The main findings indicate clearly that the most critical barriers ES adopters experience in transition economies are connected with people and also emphasize the need to incorporate multiple stakeholder perspectives, both internal and external, in order to gain full insight into ES adoption. The paper ends with conclusions and recommendations for researchers and practitioners.

ERP as an organizational innovation: key users and cross-boundary knowledge management

“…achieving optimal use of the ERP systems. Chan and Rosemann (2001) identified five different types of knowledge that are essential for the successful use of the ERP systems: business knowledge, technical knowledge, product knowledge, company-specific knowledge and project knowledge (Chan and Rosemann, 2001;Soja, 2015). However, these kinds of knowledge become only gradually available, and they are dispersed throughout the organization (Becker, 2002).…”

Information Systems in Transition Economies: Does Ownership Matter?

“…Second, aside from this study's examination of IS characteristics, its focus on the role of environmental and organizational variables omits any attention to personal variables such as expectations, satisfaction, or attitudes; meanwhile, the explanatory power of these variables is well documented in the literature (Bhattacherjee, 2001). Investigation of the moderating role of ownership on these variables' effects in this context would be intriguing because, as noted by previous studies, people's attitudes are major impediments to IS adoption in these economies (Soja, 2015).…”

“…Wierenga and Ophuis (1997), for example, identified adoption intention, adoption, implementation, and post-implementation phases, whereas Cooper and Zmud (1990) identified six stages: initiation, adoption, adaptation, acceptance, routinization, and infusion. However, to date, most empirical studies on transition economies focus on IS adoption (Bernroider, Sudzina, & Pucihar, 2011;Soja, 2011Soja, , 2015Soja & Paliwoda-Pękosz, 2013), while the post-adoption stages of IS remain uncovered. It is nevertheless important to also devote attention to the latter phases.…”

“…Main research areas Macro-economic level Samoilenko and Osei-Bryson (2015) ICT systems Weerakkody et al (2012) E-government Dobija et al (2012) IT investments Roztocki and Weistroffer (2009) ICT systems Samoilenko (2008) ICT systems Harindranath (2008) ICT systems Micro-economic level Soja (2015) E S Kokles et al (2015) IT systems Soja and Paliwoda-Pękosz (2013) E S Soja 2011E S Themistocleous et al 2011E S Bernroider et al 2011ERP system absorption ES = Enterprise Systems; ERP = Enterprise Resource Planning.…”

“…According to Roztocki and Weistroffer (2015), in the domain of IS in emerging economies, some countries are overrepresented, while other countries are underrepresented. Poland, for example, served as the context for a number of micro-level IS studies (Soja, 2011(Soja, , 2015Soja & Paliwoda-Pękosz, 2013;Themistocleous et al, 2011). Slovakia has also been investigated in several IS studies (Bernroider et al, 2011;Kokles, Romanová, & Hamranová, 2015).…”