A Socio-Technical Model for Open Government Data Research

Cruz, Ruth Angelie; Lee, Hong Joo

doi:10.14329/apjis.2016.26.3.339

Cited by 6 publications

(3 citation statements)

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“…Accordingly, the improvement of e-Government services has been one of the most popular research topics within this research area over the last decade (Barrett et al, 2015;Andersen, Henriksen and Medaglia, 2010;Kanat and Özkan, 2009;Carter and Weerakkody, 2008;West, 2008;Norris and Moon, 2005;Gilbert, Balestrini and Littleboy, 2004;Heeks, 2002; Layne and Lee, 2001;Venkatesh and Morris, 2000) . One of the initiatives is to evaluate and improve e-Government services from the citizens' perspective (Cruza et al 2016;Rabaa'i, 2015;Abu-Shanab, 2014;B. Gupta, Dasgupta and Gupta, 2008;D.…”

Section: Introductionmentioning

confidence: 99%

e-Government Systems Success and User Acceptance in Developing Countries: The Role of Perceived Support Quality

AlKhatib

2019

APJIS

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The concept of e-Government was first developed and implemented in industrialised countries. Consequently, it should not be assumed that this concept is automatically appropriate for developing countries. This study aims to examine the roles of perceived support quality and support satisfaction in the context of government-to-citizen (G2C) transactions towards beh avioural intention and usage in developing countries. To test the proposed model, the official website of Kuwait Government Online Services (KGOS) was selected. A survey with a total of 628 responses was analysed using Structural Equation Modelling (SEM) t o investigate the goodness of fit of the model and the underlying indicators. The findings confirm the significance of support quality perceived by citizens and provide insights to explain citizens' intention to use e-Government systems.

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Section: Introductionmentioning

confidence: 99%

e-Government Systems Success and User Acceptance in Developing Countries: The Role of Perceived Support Quality

AlKhatib

2019

APJIS

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“…Socio-technical systems take both technical factors and social factors (such as those from humans and organizations) into consideration [1]. Several scholars discussed the importance of a socio-technical approach in open data considering the perspectives of multiple actors [5,6,9,35,38]. Zuiderwijk and Janssen [38] conducted mixed-methods research and gathered qualitative and quantitative data to identify barriers to the open data process.…”

Section: Socio-technical Aspects Of Data Platformmentioning

confidence: 99%

Studying Requirements from Multiple Actors on Vitality Data Platform through the Lens of Socio-technical Systems

Wada

Renswouw

Wallner

et al. 2021

IJAE

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Despite the great potential of data platforms to help solve societal issues, the actual usage of data platforms is still limited due to the lack of consideration of socio-technical aspects. To understand requirements from multiple actors on a vitality data platform, semi-structured interviews were conducted with three groups of actors: representatives of organizations involved in vitality (N=8), government officials (N=10), and citizens (N=20). From these interviews, we got an understanding of the multidimensionality of vitality data and got an insight into the different expectations on the vitality data platform among those actors. Citizens strive to gain general information such as advice for healthy living. On the other hand, the two other groups of participants generally expect low-level data. Our findings suggest that data has to be presented in multiple formats and social discussion features are required to connect those different actors on data platforms.

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“…In addition, the success of OGD initiatives does not solely depend on the information technology available for building OGD infrastructure but also on social factors (Cruz & Lee, 2016). Social factors address the government individuals who enforce the initiatives, private and social groups, academics, and the citizens who are expected to ultimately benefit from OGD.…”

Section: Open Government Data: Its Implementers and Its Usersmentioning

confidence: 99%

Open Governance and Duality of Technology: The open data designer-user disconnect in the Philippines

Cruz

Lee²

2019

JeDEM

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This paper builds on the data designer (government) and local data-user concepts in terms of “technological duality.” This model applies Orlikowski’s structurational model of technology that extends basic ideas about interactions of organizations and information communication technology (ICT). The model is supported by its application to multiple interpretative case studies of the Philippine Open Government initiative. It was evidenced that open government data as a technology is subjective—understood and interpreted inconsistently by the government and data users and therefore creates a disconnect between them. Based on the cases presented, it is proposed that a two-way open governance model will be a more effective approach in developing a truly open government. This reinforces the role of user-side stakeholders as they have the interest, expertise, and resources to utilize open data and can therefore build networks with more users within their respective fields that government initiatives may not be able to reach.

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A Socio-Technical Model for Open Government Data Research

Cited by 6 publications

References 0 publications

e-Government Systems Success and User Acceptance in Developing Countries: The Role of Perceived Support Quality

e-Government Systems Success and User Acceptance in Developing Countries: The Role of Perceived Support Quality

Studying Requirements from Multiple Actors on Vitality Data Platform through the Lens of Socio-technical Systems

Open Governance and Duality of Technology: The open data designer-user disconnect in the Philippines

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