A socio‐technical framework for quality assessment of computer information systems

Palvia, Shailendra; Sharma, Ravi S.; Conrath, David W.

doi:10.1108/02635570110394635

Cited by 61 publications

(51 citation statements)

References 30 publications

(36 reference statements)

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“…Hence, using the equivalence of the Critical Success Factors and Delphi approaches favored by field researchers (cf. Palvia, Sharma, & Conrath, 2001 for an overview of field research issues), feedback on some fundamental research questions distilled from a body of knowledge was systematically derived from a panel of experts until some distinct consensus on what constituted outsourcing project success emerged.…”

Section: Field Research Methodologymentioning

confidence: 99%

Best Practices for Communication between Client and Vendor in IT Outsourcing Projects

Sharma¹,

Apoorva²,

Madireddy³

et al. 2008

JIITO

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It has been reported that outsourcing specialist knowledge work can enable business excellence by enhancing business competitiveness, economic value added service, quality, and market branding. Much of this may be supported by seamless technical communication flows between the vendors and clients of an outsourcing project. However, the potential loss of confidentiality, authority, and security are key factors organizations take into consideration before venturing into outsourcing. Developing an information communication platform which promotes a secure knowledge exchange culture in an environment conducive to trust is fundamental to mitigate these information risk factors. The empirical study reported in this paper investigated the central postulate that effective management of technical communication at every stage of executing an IT outsourcing contract reduces associated risks and establishes trust in an outsourcing relationship. The objective of the study was to provide knowledge managers with an insight into the effectiveness of communication flows for various outsourcing activities in order to support knowledge mobilization for effective service delivery. The field research was conducted through a survey of industry practitioners from vendor and client organizations with a sample size of 70+ respondents from 20+ organizations, about an equal number of clients and vendors. It is the intended contribution of this work to prescribe a socio-technical platform for professional technical communications between clients and vendors of outsourcing services that effectively manages information risks and the notion of trust arising from the project life-cycle.

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Section: Field Research Methodologymentioning

confidence: 99%

Best Practices for Communication between Client and Vendor in IT Outsourcing Projects

Sharma¹,

Apoorva²,

Madireddy³

et al. 2008

JIITO

View full text Add to dashboard Cite

show abstract

“…workflow need a lot of time to adapt to the implementation of new information systems [67][68][69]. This view is supported by studies where clinicians believe work processes would take more time immediately post-implementation, although there would be a slight decrease in time taken once proficiency with the system is achieved [70,71,9,72].…”

Section: Yh Sidek Jt Martins I N T E R N a T Io N A L J O U R N mentioning

confidence: 99%

Perceived critical success factors of electronic health record system implementation in a dental clinic context: An organisational management perspective

Sidek

Martins

2017

International Journal of Medical Informatics

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“…[23] [24]. Such a framework, based on the socio-technical principles described above, should allow to solve most of problems arose on bounders of each of the three systems in a company.…”

Section: The Principle Of Incompletion -The Need To Recognise That Dementioning

confidence: 99%

Social-technical aspects in modern manufacturing

Oborski

2003

The International Journal of Advanced Manufacturing Technology

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Manufacturing companies must compete on more and more global market. Continuos quality improvement, reduction of products' price and production series' shortening are necessary to be competitive. In such a situation development of production systems is necessary. It can be done only by development of all manufacturing systems' elements, like production methods, machines, process, control and information systems. An important part of manufacturing systems, very often not appreciated enough is human being. The paper focuses on the changing role of managers and machine operators. The problem of human decision quality, Artificial Intelligence support and Socio-Technical Design approach are discussed as well. The aim of the paper is to present the important factors that significantly influence balanced development of advanced manufacturing systems. The article is the result of the research project focused on co-operation improvement between machine operators and technical systems in manufacturing companies.

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A socio‐technical framework for quality assessment of computer information systems

Cited by 61 publications

References 30 publications

Best Practices for Communication between Client and Vendor in IT Outsourcing Projects

Best Practices for Communication between Client and Vendor in IT Outsourcing Projects

Perceived critical success factors of electronic health record system implementation in a dental clinic context: An organisational management perspective

Social-technical aspects in modern manufacturing

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