A socio-technical approach to design for community resilience: A framework for analysis and design goal forming

Baek, Joon Sang; Meroni, Anna; Manzini, Ezio

doi:10.1016/j.destud.2015.06.004

Cited by 52 publications

(39 citation statements)

References 19 publications

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“…These perspectives can also be complemented by designing the technology that will support the service delivery system , with an information systems point of view. This paper brings a valuable contribution to organizations which are interested in enabling diverse forms of innovation, by describing how a service design multidisciplinary approach can have a wide impact on service innovation, reflected in: new service interfaces , technological innovation (Zimmerman et al, 2011), new value propositions, new service networks (Patrício, Pinho, Teixeira and Fisk, 2018), social innovation (Baek et al, 2015), public-sector innovation (Manzini and Staszowski, 2013) and institutional innovation (Koskela-Huotari et al, 2016). Likewise, the paper identifies approaches, such as systemic and participatory design (Kimbell, 2011), experience design (Berry et al, 2002) and design thinking (Dorst, 2011), which can be used by teams to coordinate the integration of resources during service design projects.…”

Section: Managerial Implicationsmentioning

confidence: 99%

“…At a meso level of service ecosystems, operations management and information systems' perspectives are reported to support service design to conceptualize new service delivery processes within supply chains (Sampson, 2012) and leverage technology to enable new interactions that support service network change (Davis et al, 2011;Von Ahn and Dabbish, 2008). Moreover, a design perspective brings a social innovation orientation to service design ( Jégou and Manzini, 2008), through the creation of service platforms that support new value co-creation interactions between actors, strengthening novel social and economic networks (Baek et al, 2015). Service Research Center 6 highlights, for instance, that "in projects, such as Nutrire Milano, designers have created platforms to support new forms of interactions between actors enabling social innovation inside communities.…”

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confidence: 99%

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Leveraging service design as a multidisciplinary approach to service innovation

Joly

Teixeira

Patrício

et al. 2019

JOSM

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Purpose Service design is a multidisciplinary approach that plays a key role in fostering service innovation. However, the lack of a comprehensive understanding of its multiple perspectives hampers this potential to be realized. Through an activity theory lens, the purpose of this paper is to examine core areas that inform service design, identifying shared concerns and complementary contributions. Design/methodology/approach The study involved a literature review in two stages, followed by a qualitative study based on selected focus groups. The first literature review identified core areas that contribute to service design. Based on this identification, the second literature review examined 135 references suggested by 13 world-leading researchers in this field. These references were qualitatively analyzed using the NVivo software. Results were validated and complemented by six multidisciplinary focus groups with service research centers in five countries. Findings Six core areas were identified and characterized as contributing to service design: service research, design, marketing, operations management, information systems and interaction design. Data analysis shows the various goals, objects, approaches and outcomes that multidisciplinary perspectives bring to service design, supporting them to enable service innovation. Practical implications This paper supports service design teams to better communicate and collaborate by providing an in-depth understanding of the multiple contributions they can integrate to create the conditions for new service. Originality/value This paper identifies and examines the core areas that inform service design, their shared concerns, complementarities and how they contribute to foster new forms of value co-creation, building a common ground to advance this approach and leverage its impact on service innovation.

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Section: Managerial Implicationsmentioning

confidence: 99%

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confidence: 99%

Leveraging service design as a multidisciplinary approach to service innovation

Joly

Teixeira

Patrício

et al. 2019

JOSM

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“…Other Design for sustainability transitions researchers have written about 'synergising' or 'acupunctural planning' (Jégou, 2011;, 'urban eco-acupuncture' (Ryan, 2013a(Ryan, , 2013b and design visioning (Ryan et al, 2016). Recently Baek, Meroni and Manzini (2015) proposed and tested a framework for a socio-technical approach to designing community resilience. A significant contribution has also been achieved by Hyysalo, Perikangas, Marttila and Auvinen 2018and Hyysalo et al (2019) who have redesigned the transition arena process (the main practical tool in TM) which enables the direct co-creation of mid-range transition pathways by the participants themselves.…”

Section: Redesigning Transition Arenas For Mid-range Planning In the mentioning

confidence: 99%

Design for Sustainability

Ceschin¹,

Gaziulusoy²

2019

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Negotiating the Environment: Civil Society, Globalisation and the UN Lauren E. Eastwood Carbon Inequality vi vi i Contents List of illustrations ix List of boxes xi Acknowledgements xii List of abbreviations xiii 10 Systemic design 113 viii Contents vi i i 11 Design for sustainability transitions 12 Reflections on the past, present and future of design for sustainability Index i x Illustrations 2.1 Berol Karisma coloured pencils 2.2 Tetra Pak street furniture 2.3 The FRIA refrigerator designed by Ursula Tischner 2.4 The Sayl office chair with its suspension back 3.1 The Do Scratch lamp: example of personalisation 3.2 The Do Scratch lamp: brand new and examples of personalisation 3.3 The Stain teacup before use 3.4 The Stain teacup after a number of uses 3.5 Save/ Space/ Vase: the process to make vases unique 3.6 A set of different Save/ Space/ Vase vases 4.1 The comprehensive action determination model (CADM) 4.2 The Power-Aware Cord 4.3 A screenshot from the SuperAmma animated film 4.4 The decision support framework for promoting sustainable behaviour, combining a set of existing DfSB approaches 5.1 Nike Considered boots 6.1 The Shinkansen bullet train, Japan 6.2 The Supertree Grove, Singapore 6.3 Diagram showing Supertrees' design and operation 7.1 The Riversimple car 7.2 The Philips Pay-per-lux lighting solution 8.1 The SafariSeat all-terrain wheelchair 8.2 The SafariSeat all-terrain wheelchair: one of the codesign sessions held to test and improve the product 8.3 The Sun Shines for All solar energy package 8.4 The Mitti Cool refrigerator xi Boxes 2.1 Green design examples 2.2 Ecodesign examples 2.3 Ecodesign principles, strategies and guidelines 3.1 EDD examples 4.1 DfSB examples 4.2 DfSB methods and tools 5.1 CTC design examples 5.2 CTC design tools and methods 6.1 BM design examples 6.2 BM design methods and tools 7.1 PSS design for sustainability examples 7.2 PSS design for sustainability methods and tools 8.1 DfBoP examples 8.2 DfBoP methods and tools 9.1 DfSI examples 9.2 DfSI tools and methods 10.1 SD examples 10.2 SD methods and tools 11.1 The MLP of system innovations 11.2 DfST examples 11.3 DfST methods and tools xi i Acknowledgements

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“…(pp. 147-148) It would also be interesting to investigate how some emerging DfS approaches, such as design for conviviality (Lizarralde & Tyl, in press), design for resilience (Baek, Meroni, & Manzini, 2015), and design for co-habitation (Smith, Bardzell, & Bardzell, 2017) could be supported by and contribute to the theory and practice of Transition Design. Both the established DfS approaches mentioned in Ceschin and Gaziulusoy (2016) and the emerging approaches mentioned in this paragraph are "small" approaches in the sense that their focus is either systemically narrow or thematically limited.…”

Section: Postcard II -Advocate and Model Open Innovation Through Openmentioning

confidence: 99%

Postcards From “the Edge”: Toward Futures of Design for Sustainability Transitions

Gaziulusoy¹

2019

Cuadernos

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El campo del diseño para la sostenibilidad ha evolucionado considerablemente en las últimas décadas. Sus inicios se caracterizaron por abordar problemas individuales de forma aislada, con una predisposición principalmente optimista desde el punto de vista tecnológico y un enfoque en la innovación incremental de productos. Actualmente, “el borde” del campo se ocupa estratégicamente de problemas sistémicos a largo plazo, con un enfoque en el bienestar humano y el ecosistema. Esta evolución se ha alineado y ha sido parcialmente influenciada por la emergencia de la ciencia de la sostenibilidad y las innovaciones de sistemas y las teorías de las transiciones, así como por el avance científico que apunta a la creciente urgencia de la acción. Este artículo presenta una visión general del surgimiento del Diseño para la Transición, analiza el estado actual de la teoría y la práctica, y proporciona sugerencias para el avance teórico y práctico del campo.

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A socio-technical approach to design for community resilience: A framework for analysis and design goal forming

Cited by 52 publications

References 19 publications

Leveraging service design as a multidisciplinary approach to service innovation

Leveraging service design as a multidisciplinary approach to service innovation

Design for Sustainability

Postcards From “the Edge”: Toward Futures of Design for Sustainability Transitions

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