Background
Cell phone ownership is nearly universal. Messaging is one of its most widely used features. Texting-based interventions may improve patient engagement in the post-operative setting, but remain understudied.
Methods
Patients were recruited before discharge and received automated daily texts for one week, providing information about expected recovery. Patients were encouraged to text questions to providers, which were triaged for intervention. Web-based surveys solicited patient feedback about the platform.
Results
Thirty-two patients were approached, 23 (72%) patients enrolled. All study patients texted their providers, although frequency (median: 7 texts, range: 2–44) varied. Unmarried patients and those facing surgical complications used the platform more frequently. Mean patient satisfaction with the platform was high (mean = 3.8 on a 4 point Likert scale).
Conclusions
Text messaging appears feasible in the acute post-operative setting and potentially improves engagement of head and neck cancer patients. Further study is warranted to confirm scalability and impact.