A service failure assessment model for smart product consumption experience based on customer perception

Wei, Ting; Shi, Yuanwu

doi:10.1038/s41598-024-75283-7

Sci Rep

2024

DOI: 10.1038/s41598-024-75283-7

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A service failure assessment model for smart product consumption experience based on customer perception

Ting Wei,

Yuanwu Shi

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A service failure assessment model for smart product consumption experience based on customer perception

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References 36 publications

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