A revised Inno-Qual performance system for higher education: the integrated applications of DEMATEL and ANP

Chen, I-Shuo

doi:10.1057/jors.2011.57

Cited by 14 publications

(7 citation statements)

References 30 publications

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“…Results of the study are consistent with current research findings, identifying R&D, innovation, human resource, and KM as weakest quality dimensions at Taiwanese HEIs (Ali et al, 2010;Chen, 2012;Chen & Chen, 2012). R&D and innovation are central to the nature of higher education.…”

Section: Discussionsupporting

confidence: 87%

“…Because more than half of Taiwan's GDP is derived from the high-tech industry, higher education is always looked at for ways to enhance its economic competitiveness. However, Taiwan is in danger of losing its competitive advantages related to higher education given domestic and international competitive pressures, advocating the need to put more effort into TQM and innovation (Chen & Chen, 2012).…”

Section: Resultsmentioning

confidence: 99%

“…This could be because many universities, especially researchoriented universities, have established long-term relationships with business and industry providing training or employment opportunities for students and faculty, suggesting that they do not have to exert more effort in this regard (Chen & Chen, 2012). Other universities types do not seem to expend additional energies in developing and maintaining student interest because of prestige or successfully carving out a niche within the sector (Chen & Chen, 2012). Process management, another critical factor evaluated in TQM (Ismail, 2006), also was not identified as a weakest quality dimension.…”

Section: Discussionmentioning

confidence: 99%

“…Because each TQM evaluation dimension/indicator may influence one another, it would be irrational to assume that these dimensions/indicators are independent with respect to calculations. In MCDM methods, a decision-making trial and evaluation laboratory (DEMATEL) and analytical network process (ANP) (Chen & Chen, 2012) could overcome this drawback. Future research is encouraged to adopt DEMATEL and ANP as the means to verify or further enhance the results of this study.…”

Section: Limitations Arising From the Methodologymentioning

confidence: 99%

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Critical quality indicators of higher education

Chen

Padró

2015

Total Quality Management & Business Excellence

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This study explores the weakest total quality management dimensions and defines the critical quality indicators for Taiwanese universities using a hybrid model using importance -performance analysis (IPA) and a fuzzy analytic hierarchy process (FAHP). IPA and FAHP are measured using the average value, while the FAHP is also measured using a five-point linguistic variable scale. Consistent with the literature, R&D, innovation, human resource, and knowledge management are weak quality dimensions requiring attention. However, different from contemporary research, leadership, the development of customers and markets, process management, and quality information regarding operations were not identified as weakest quality dimensions.

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Section: Discussionsupporting

confidence: 87%

Section: Resultsmentioning

confidence: 99%

Section: Discussionmentioning

confidence: 99%

Section: Limitations Arising From the Methodologymentioning

confidence: 99%

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Critical quality indicators of higher education

Chen

Padró

2015

Total Quality Management & Business Excellence

Self Cite

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“…Step 1: Judge the degree of interaction between the primary indicators. Numbers 0-4 are used to indicate the influence degree of the primary indicators [40]. Number 0 means no influence, and number 4 means great influence.…”

Section: Indicator Weight Determination Methods Based On Dematel-anpmentioning

confidence: 99%

Evaluating the Power Grid Investment Behavior in China: From the Perspective of Government Supervision

Zhang

et al. 2019

Energies

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Power grid investment behavior (PGIB) is a necessary prerequisite to ensure safe and reliable power supply. The supervision of PGIB is an important measure to reduce electricity price. It helps to release the dividends of the new power system reform and promote the sustainable development of the power industry. However, for a long time, China’s regulation of PGIB was relatively weak, lacking clear supervision awareness and effective supervision methods. On the basis of clarifying the contents of PGIB supervision, this paper establishes an evaluation index system for the compliance of PGIB from the government supervision perspective, involving four dimensions and 14 secondary indicators. Furthermore, a hybrid evaluation model based on the combined decision-making trial and evaluation laboratory method (DEMATEL-ANP), analytical network process method, and vague set is proposed. The results reveal that the control over cost and efficiency of the PGIB in China is not enough. According to the results, this paper puts forward the indicators that close attention should be paid to and the work priorities in China’s supervision of PGIB, which has certain practical value for the implementation of new power system reform and the sustainable development of Chinese power industry.

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