A Review on Tourist Satisfaction of Tourism Destinations

Zhang, Hui; Qiu, Li

doi:10.1007/978-3-642-32054-5_83

Cited by 24 publications

(18 citation statements)

References 52 publications

(68 reference statements)

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“…Chen, Zhang, & Qiu (2013) pointed that the destination image is not only an important factor to the tourists' travel decision and plans, but also to the tourist satisfaction. In the English Historic Towns Forum (1992), it was found that more than 80% of visitors considered the retailing mix and general environment of the town as the most important attraction of the destination.…”

Section: Destination Image In Relation To Tourist Satisfactionmentioning

confidence: 99%

Tourists’ Satisfaction with a Destination: An Investigation on Visitors to Langkawi Island

Aliman¹,

Hashim²,

Wahid³

et al. 2016

IJMS

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This study attempts to investigate the antecedents of tourist satisfaction. The focus of the study is Langkawi Island, a well-known tourist destination in Malaysia. Questionnaires were distributed to 500 tourists in Langkawi Island. Descriptive statistic, factor analysis and multiple regressions were run on the 482 useable data. The results indicate that 295 (61.2%) of the respondents were repeat visitors and the remaining 187(38.8%) were first-timers. More than half (56.8%) of the respondents had high levels of satisfaction with the mean items score of 3.90 and above. When factor analysis was run, seven factors emerged from the 33 items used to measure the contructs. Apart from tourist expectations, perceived quality, destination image, cost and risks, and perceived value, a new variable known as social-security was identified as a predictor. Regression analysis revealed that destination image, tourist expectations, costs and risks, and social-security have positive and significant influence on tourist satisfaction. Social-security was found to be the most important predictor of tourist satisfaction, followed by tourist expectations, destination image, and costs and risks. The findings of this study could provide guidelines for tourism managers and destination operators to further develop better strategies to satisfy travellers to Langkawi.

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Section: Destination Image In Relation To Tourist Satisfactionmentioning

confidence: 99%

Tourists’ Satisfaction with a Destination: An Investigation on Visitors to Langkawi Island

Aliman¹,

Hashim²,

Wahid³

et al. 2016

IJMS

View full text Add to dashboard Cite

show abstract

“…By the time the tourist arrives and starts enjoying the activities, perceptions concerning accessibility to tourist attractions may already have been formed. Not only does the anticipation stage help tourists to prepare their trips, but the resulting perception, whether positive or negative, may be a result of a comparison between what was anticipated and what was actually experienced, (Chen, Zhang, & Qiu, 2013;Pizam, Neumann, & Reichel, 1978). The preparatory set, then, deals with pre-information and anticipation, which may guide spatial behaviour to visit particular attractions.…”

Section: Preparatory Information Setmentioning

confidence: 97%

Building a conceptual framework for determining individual differences of accessibility to tourist attractions

AlKahtani

Xia

Veenendaaland

et al. 2015

Tourism Management Perspectives

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This paper introduces a conceptual framework for determining individual differences of accessibility to tourist attractions. The framework includes three components: factors affecting accessibility to tourist attractions; the individual characteristics of tourists, such as age, gender; and other explanatory variables that assist in explaining why accessibility to tourist attractions varies. This research indicates that measures of accessibility should include not only commonly used factors such as socio-demographic variables and distance, but also the facilities available at various attractions, management and operational aspects relating to the attraction (what we term \u22functions\u22), and the infrastructure used to move between specific attractions (what we term \u22connectivity of networks\u22). A case study of the Ningaloo Coast region was conducted to identify individual difference in evaluation of accessibility to tourist attractions. We show that the evaluation of accessibility varies among tourist groups due to their spatial abilities, individual values and needs, and preparatory set

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“…On the other hand, the conative image outlines the consumer's future desire or intention [77]. In the rural tourism context, tourists' visitation and expenditure originate from the concept of consumer behavior [78], and hence, brand image or destination image plays a crucial part in shaping the tourists' choice in making travel decisions [79]. Therefore, this study adopts destination appeals and tourism infrastructure as a tangible product or hard services as both constructs provide physical satisfaction to visitors.…”

Section: Hard and Soft Components Of Rural Tourismmentioning

confidence: 99%

Resources Confirmation for Tourism Destinations Marketing Efforts Using PLS-MGA: The Moderating Impact of Semirural and Rural Tourism Destination

Chin

Razak³

et al. 2020

Sustainability

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This study presents a framework to empirically validate the relationship between the tangible and intangible measures on tourism destination marketing efforts. Uniquely, a case study was developed involving two different nature of tourism destinations (semirural and rural) and is incorporated into the framework to assess its moderating effect on the relationships among the predictors and destination marketing efforts. Two hundred and ninety-three usable responses were collected using a questionnaire survey. Partial least squares structural equation modelling was utilized to perform latent variable and multi-group analyses (MGA). The findings revealed that destination appeal was found to be the biggest concern among tourists visiting semirural and rural tourism destinations in Sarawak. For intangible components, both service quality and destination image were found to be significantly related to destination marketing efforts at a semirural tourism destination. Interestingly, for MGA results, it was worthwhile to learn that the relationship between service quality and destination marketing efforts happened to have a stronger impact on semirural than rural tourism destination. Hence, the proposed framework and research findings from this case study have provided significant insights that help various tourism stakeholders to better strategize and position semirural and rural tourism, particularly in the scenario of Sarawak, Malaysia. Future studies can examine this framework and test at other tourism destinations in Malaysia or in some other countries.

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A Review on Tourist Satisfaction of Tourism Destinations

Cited by 24 publications

References 52 publications

Tourists’ Satisfaction with a Destination: An Investigation on Visitors to Langkawi Island

Tourists’ Satisfaction with a Destination: An Investigation on Visitors to Langkawi Island

Building a conceptual framework for determining individual differences of accessibility to tourist attractions

Resources Confirmation for Tourism Destinations Marketing Efforts Using PLS-MGA: The Moderating Impact of Semirural and Rural Tourism Destination

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