A review of the literature for the JUBILEE project: (JISC user behaviour in information seeking: Longitudinal evaluation of electronic information services)

Banwell, Linda; Gannon-Leary, Pat

doi:10.1080/13614539909516791

Cited by 8 publications

(7 citation statements)

References 27 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Thus, following the example of research mentioned above that views context as dynamic, it is of the utmost importance to conduct longitudinal studies of actors‐in‐context (Savolainen, 1998), as it remains relatively scarce (Johnson, 2003). Those INSU studies that examine change over time tend to document primarily the evolution of actors only (e.g., Banwell, Gannon‐Leary, & Jackson, 2002; Cothey, 2002; Klobas & Clyde, 2000; Kuhlthau, 1988b, 1999; Nicholas, Huntington, & Williams, 2003; Vakkari & Pennanen, 2001; Vakkari & Serola, 2002; Wang, 1997; Wang & Soergel, 1999; Wilson, Ford, Ellis, Foster, & Spink, 2002; Wyatt, Henwood, Hart, & Smith, 2005). The few INSU studies that foreground context and change have taken place within organizational settings (Barry, 1997; Chang & Lee, 2001; Davies, 1998; Marchionini, 2002; Solomon, 1997b), although Fisher et al (2005) are planning to examine change over time in information grounds.…”

Section: Discussionmentioning

confidence: 99%

Context in information behavior research

Courtright

2007

Annual Review Info Sci & Tec

176

179

View full text Add to dashboard Cite

IntroductionStudies of information needs, seeking, and use (INSU) make up approximately eight percent of research literature in library and information science (LIS) (Julien & Duggan, 2000). Over the past 20 years or so, this subfield of LIS has acknowledged a shift in focus from the study of people interacting directly with information systems to the study of the people themselves and how they seek and use information independently of specific sources and systems (Pettigrew, Fidel, & Bruce, 20011. The "user-centered paradigm" not only emphasizes the understanding of information practices from the human standpoint but also views these practices as a process that takes place within specified situations and contexts (Vakkari, Savolainen, & Dervin, 1997;Wilson & Allen, 1999).However, conceptualizing context for the study of information needs, seeking, and use remains problematic for INSU researchers. What elements constitute a context? How are contexts understood by their participants? How and why do they change? How should information needs, seeking, and use be studied from a user-centered standpoint and in context? Although there is general agreement that context constitutes a frame of reference for information behavior ) there is little agreement within the INSU literature as to how such a frame is established by or for the actor group1 in question or how it operates with regard to information practices. In spite of a growing emphasis on the problem of context, most INSU literature fails to address it theoretically (Dervin, 1997;Johnson, 2003;Lueg, 2002).The purpose of this review is to contribute to research on information seeking in context by examining and comparing existing models of context in this field and analyzing how context has been conceptualized in current INSU empirical research. This chapter expands and further develops previous ARIST reviews of INSU literature: in particular, chapters by Allen 273 274 Annual Review of Information Science and Technology as well as recent INSU reviews by Julien and Duggan (20001, Case (2002), andMcKechnie, Baker, Greenwood, andJulien (2002).The research selected for this review includes many of the papers published in the proceedings of five recent biennial conferences on "Information Seeking in Context,"2 as well as other published refereed literature in library and information science that foregrounds context as an aspect of INSU research. Due to the recent growth in contextcentered studies, the emphasis in this chapter is on literature published over the past 10 years; nevertheless, earlier context-centered models will be brought in for discussion as appropriate. Furthermore, in keeping with the user-centered stance that information seekers should be viewed holistically (Dervin & Nilan, 1986), this review has excluded research in which context is limited to an electronic surround (i.e., a Web site or screen interface) as well as research limited to information retrieval (i.e., the study of persons already engaged with an information system) (cf. Savolainen, 19...

show abstract

Section: Discussionmentioning

confidence: 99%

Context in information behavior research

Courtright

2007

Annual Review Info Sci & Tec

176

179

View full text Add to dashboard Cite

show abstract

“…A cluster sampling approach ensured that different types of discipline and higher education institution (by size, research emphasis, and date of foundation) were included. The JUSTEIS project team aimed to develop a reliable monitoring framework, complementing work done by another project team (JUBILEE project) (Banwell, Gannon-Leary, & Childs, 2000;Banwell & Gannon-Leary, 2001).…”

Section: Justeis Project Aims and Objectivesmentioning

confidence: 99%

Critical incident technique and explicitation interviewing in studies of information behavior

Urquhart

Light

Thomas

et al. 2003

Library & Information Science Research

130

View full text Add to dashboard Cite

Urquhart, C., Light, A., Thomas, R., Barker, A., Yeoman, A., Cooper, J., Armstrong, C., Fenton, R., Lonsdale, R. & Spink, S. (2003). Critical incident technique and explicitation interviewing in studies of information behavior. Library and Information Science Research, 25(1), 63-88. Sponsorship: JISC (for JUSTEIS element)This article discusses two related techniques, critical incident technique and explicitation, used in a variety of social science research settings, and critically reviews their application to studies of information behavior. The current application of both techniques is compared to Flanagan?s early guidelines on the critical incident technique and is discussed in relation to recent experience in the use of (1) the critical incident technique in the JUSTEIS and VIVOS projects, and (2) explicitation in projects concerned with text entering on interactive Web sites. JUSTEIS is identifying trends, and reasons for those trends, in the uptake and use of electronic information services in higher education in the UK, and the article examines experience gained over the first two cycles, 1999/2000, and 2000/2001. VIVOS evaluated virtual health library services. Comparison of the experiences gained on the various projects suggests that critical incident methods could usefully be extended and enriched by some explicitation methods, to elicit the degree of evocation required for current and future studies of Internet use.Peer reviewe

show abstract

Section: The Evalued Projectmentioning

confidence: 99%

“…Banwell and Gannon‐Leary (1999) note in their account of the references that informed the preliminary work of the JUBILEE project:Since considerable investment is being made, there is a need to find ways in which to assess the value of EIS. With regard to defining EIS as being “effective”, … user satisfaction may be regarded as a key measure of effectiveness (Banwell and Gannon‐Leary, 1999, p. 94). They conclude that both qualitative and quantitative measures are necessary for effective evaluation of EIS, and examine various examples of both these approaches to evaluation, as well as user‐centred studies and gap analysis.…”

Section: The Evalued Projectmentioning

confidence: 99%

The eVALUEd toolkit: practical evaluation help for academic libraries

Thebridge¹

2004

Performance Measurement Metric

View full text Add to dashboard Cite

This paper outlines the progress of the eVALUEd project and presents the findings of earlier research that has informed its development. This is a major survey of higher education institutions, which established a picture of evaluation activity across the sector in relation to EIS. A review of the literature, specifically in the area of outcomes assessment, shows how this has become a key component of the tools to be offered in the project's online evaluation toolkit.

show abstract

A review of the literature for the JUBILEE project: (JISC user behaviour in information seeking: Longitudinal evaluation of electronic information services)

Cited by 8 publications

References 27 publications

Context in information behavior research

Context in information behavior research

Critical incident technique and explicitation interviewing in studies of information behavior

The eVALUEd toolkit: practical evaluation help for academic libraries

Contact Info

Product

Resources

About