A review of enterprise social media: visualization of landscape and evolution

Li, Yongfang; Shi, Si; Wu, Yuliang; Chen, Yang

doi:10.1108/intr-07-2020-0389

Cited by 34 publications

(48 citation statements)

References 116 publications

(282 reference statements)

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“…However, the two approaches treat organizations and employees as separate entities while ignoring the potential interactions between SMU and its organizational cross-level impact son employees' spirituality. SMU has been proven to be an effective vehicle for organizations in supporting collaboration, strengthening internal communication and facilitating knowledge management (Leonardi et al , 2013; Li et al , 2021). Meanwhile, the current research on organization theory is shifting toward embracing diversity and inclusivity to bring forward innovative ideas and humanistic aspects of work (Afsar and Rehman).…”

Section: Introductionmentioning

confidence: 99%

Does social media usage evoke employees' spirituality? A cross-level moderation model of inclusive leadership

Zhou

Mou

2021

ITP

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PurposeThe purpose of this study is to investigate the impact of social media usage (SMU) and relational energy on employees' workplace spirituality within an organization from a psychological perspective.Design/methodology/approachThis study proposes a research model based on self-determination theory. This research model was tested using a cross-level hierarchical regression analysis. Data were collected from 276 knowledge workers on 39 teams in 37 enterprises in China.FindingsSMU has a significant positive impact on employees' relational energy and workplace spirituality. Relational energy partially mediates the relationships of cognitive usage and social usage of social media with workplace spirituality and fully mediates the relationship between hedonic usage of social media and workplace spirituality. Inclusive leadership positively affects workplace spirituality and acts as a negative cross-level moderating variable on the relationship between hedonic usage and workplace spirituality.Practical implicationsThis work suggested that with appropriate SMU implications, enterprises might be able to integrate spirituality into human resource management practices to improve employees' meaningful life experiences within organizations.Originality/valueThe authors’ findings not only help to theoretically clarify the relationship between SMU and workplace spirituality but also enrich the relevant research on SMU in enterprises to improve employees' spiritual life within the organization.

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Section: Introductionmentioning

confidence: 99%

Does social media usage evoke employees' spirituality? A cross-level moderation model of inclusive leadership

Zhou

Mou

2021

ITP

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“…To generate the networking mappings (Khan et al. , 2019; Li et al. , 2021), we used the VOSviewer bibliometric tool (Donthu et al.…”

Section: Resultsmentioning

confidence: 99%

“…To generate the networking mappings (Khan et al, 2019;Li et al, 2021), we used the VOSviewer bibliometric tool (Donthu et al, 2021;van Eck and Waltman, 2010). The top 20 most prolific authors (Table A1 in Appendix) include Li ebana-Cabanillas, Ondrus, Liu, Wang, Zhang, Gong, Li, Chen, Dwivedi, etc.…”

Section: Resultsmentioning

confidence: 99%

The past and beyond of mobile payment research: a development of the mobile payment framework

Leong

Hew

Wong

et al. 2022

INTR

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PurposeMobile payment (m-payment) has existed for over 25 years; however, there is no standard framework to guide scholars and practitioners in advancing m-payment research in the digital accelerated era. With this, this study aims to develop an m-payment framework and to analyse the evolution of m-payment research from 1997 to 2021. These were achieved by identifying the motor themes, basic and transversal themes, the emerging/declining themes and the highly developed but isolated themes. In addition, the publication trends of m-payment research were also identified.Design/methodology/approachA total of 1,999 articles of m-payment were identified from the Scopus database and 8,125 keywords were grouped into 483 word groups for the co-word analysis. Thematic networks were generated based on density and centrality. Performance analysis was performed on the themes of the four quadrants in the strategic diagrams. The m-payment framework was then developed based on the evolution map and a practical guide was built from the framework.FindingsThe m-payment framework consists of four dimensions, namely behaviour, technology, risk, and context. Some themes were declining while at the same time, m-payment remains strongly relevant and can stand the test of time. Several new themes have emerged in the 2013–2021 sub-periods.Research limitations/implicationsThis study is limited in that the study only investigates from the context of m-payment.Practical implicationsThis study has provided a research framework (i.e. the m-payment framework) with a practical guide for scholars and practitioners to refer to, thus enabling them to embark on future studies without any hassle. The m-payment framework was developed based on empirical data using science mapping analysis of 1,999 articles.Social implicationsThe proposed m-payment research framework contributes towards more understanding of m-payment ten, usage amongst consumers and thus will help to reduce the rate of COVID-19 infection because m-payment is a contactless payment. Hence, the study may help in creating a safer and healthier society amid the unprecedented pandemic.Originality/valueThis study developed the m-payment framework based on empirical co-word analysis. A practical guide to extending the framework is also provided to guide the scholars and practitioners. Moreover, the evolution map for m-payment was created to understand the evolution of m-payment research. Practitioners may conduct market studies to unveil the factors that contribute to consumers' behaviours in m-payment in order to gain more understanding of the reasons behind their behaviours.

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“…Because the benefits of an ESM system are tied to the extent workers use the platform to access information or make information available to others, without employees' participation, ESM systems provide minimal value to an organization (Agarwal and Prasad, 1997; Li et al. , 2021).…”

Section: Introductionmentioning

confidence: 99%

An analysis of fear factors predicting enterprise social media use in an era of communication visibility

Zoonen

Treem

Sivunen

2022

INTR

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PurposeThe benefits associated with visibility in organizations depend on employees' willingness to engage with technologies that utilize visible communication and make communication visible to others. Without the participation of workers, enterprise social media have limited value. This study develops a framework to assess what deters and drives employees' use of enterprise social media.Design/methodology/approachData were collected from 753 employees of a global company using an online survey. The response rate was 24.5%. The authors used structural equation modeling to test the hypothesized framework.FindingsThe results show that various fears by workers may deter or motivate enterprise social media use. This offers an alternative viewpoint for examining the consequences of communication visibility in organizations. Specifically, the findings demonstrate that the fear of accountability and the fear of losing uniqueness reduce enterprise social media use through increased codification efforts. The fear of missing out is directly and positively related to collecting behaviors on enterprise social media.Research limitations/implicationsExpectations about participation in visible organizational communication environments are rising. However, as individuals may experience anxiety in such settings, the authors need to direct more analytical focus to the ways individuals manage communication visibility in organizing contexts and develop a deeper understanding of the consequences of fear in workplace communication.Originality/valueThe analysis recognizes that fear can play a key role in deterring or motivating workers' specific choices in navigating the challenges that occur when technology can make communication broadly visible. This study uses theorizing on communication visibility to bring together different fear mechanisms to predict enterprise social media use.

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A review of enterprise social media: visualization of landscape and evolution

Cited by 34 publications

References 116 publications

Does social media usage evoke employees' spirituality? A cross-level moderation model of inclusive leadership

Does social media usage evoke employees' spirituality? A cross-level moderation model of inclusive leadership

The past and beyond of mobile payment research: a development of the mobile payment framework

An analysis of fear factors predicting enterprise social media use in an era of communication visibility

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