A Review of Critical Success Factors for ERP-Projects

Abstract

ERP projects are complex purposes which influence main internal and external operations of companies. The success of the project directly influences the performance and the survival of the organisation. Recent research has methodically collected plausible data in the field of critical success factors (CSFs) within ERP projects. This article describes how the collected publications were used to identify the main CSFs and how they can be ranked according to the importance of success or failure through a literature review. Because of the influence of CSFs to ERP-projects in general, the term "ERP project" is used in the further parts of this paper. The second part of this paper proposes how CSFs can be integrated into classical ERP project phases. Past researches did nearly not investigate how CSFs which were mentioned in different publications can influence the ERP-project phases. At the end of the paper the trend of CSF in relation of the publication year and the origin of the author are shown.

Critical Success Factors across the Stages of ERP System Implementation in Sohar University: A Case Study

“…Taken these together, it can be argued that there are many different views regarding critical success factors lead to successful implementation of ERP. While some scholars take a more holistic view regarding CSFs (Kronbichler et al, 2009); some are more concerned with the internal environment (Gargeya and Brady, 2005), technical issues or IT capabilities (Feeny and Willcocks, 1998 Some scholars have categorised CSFs according to the implementation phases of ERP system (see table 2). Managerial supports are often perceived as critical for majority of the researchers in all phases of ERP system implementation; followed by teamwork, and project champion.…”

Critical Success Factors for Implementing an ERP System within University Context: Concepts and Literature Review

“…ERP implementation process has three main stages that are typically for the life cycle of ERP projects: pre-implementation or setting-up phase, implementation and post-implementation or evaluation phase [58,59,60,61]. Nevertheless, some researchers considered each stage to be substages according to their perspectives; some of published articles are related only to the ERP implementation phase rather than related to the other ERP phases [59].…”

Validation of Antecedents of ERP Success in Indian Higher Educational Institutes

“…Top management support is cited as the most critical success factor for ERP success. Top management support is required in all phases of ERP implementation [53]. Hsu et al [54] study explored the effect of top management support to system quality, service quality and user satisfaction.…”

“…Top management support is one of the most important factor and major influence agent of ERP success [7,66,67,68,69,70]. Top management needs to constantly monitor the progress of the project throughout all phases [53]. Top management is the main change factor responsible for looking and detecting factors in the organization which will cause people to change their behavior towards ERP [71].…”