A review of Critical Success Factors in building maintenance management of local authority in Malaysia

Abstract

Critical Success Factors (CSF) is used to measure an organization's performance in achieving its mission. In building maintenance, CSF is important as it can identify the cause of failure as well as improving the system. The aim of this paper is to derive a generic concept of CSF in maintenance management to be used by various organizations in Malaysia. This paper reviews the current practices of maintenance management in local authorities in Malaysia. The focus is the management of maintenance including setting up an organization, policies and quality standards. The target group for sampling of data are the local authorities in Selangor. Two stages are involved in the study and this paper presents the first stage of data collection. Based on a literature review and the findings, the critical factors for success are identified. It is believed that CSF can enhance the management process and work planning, which would result in a more economic use of resources and a corresponding reduction in the total cost of maintaining buildings

Operations and Maintenance Cost for Stratified Buildings: A Critical Review

“…x To ensure that the buildings and their associated services are in a safe condition x To ensure that the buildings are fit for use x To ensure that the condition of the building meets all statutory requirements x To carry out the maintenance work necessary to maintain the value of physical assets of the building stock, and x To carry out the work necessary to maintain the quality of the building The Prime Minister Department has given an instruction under the 'Pekeliling Am Bil 1 Tahun 2003, Arahan Penyelenggaraan Bangunan Kerajaan di Putrajaya dated February 11 th 2003," building maintenance must be efficiently and properly executed but most of current building and facilities maintenance management in Malaysia is not considered clearly and systematically [16]. The Government has also given instructions to all their agencies to carry out maintenances of all their building in the very early stage so that to reduce the cost of maintenances and to avoid risk of higher maintenance cost due to negligent through time.…”

Assessment of building maintenance projects success factors in Lagos, Nigeria

“…Also, the maintenance contractor and personnel evolve around the uncertainty that surrounds maintenance decision-making platform, which makes the success of the maintenance projects dicey. According to Mukelasi, Zawawii, Kamaruzzaman, Ithnin, and Zulkaranain (2012), the administration of maintenance management is not effective and efficient resulting in defective facilities and poor services. Obviously, maintenance approach altitude has been more reactive rather than proactive in nature without the interest of customer satisfaction (Mukelasi et al 2012).…”

“…According to Mukelasi, Zawawii, Kamaruzzaman, Ithnin, and Zulkaranain (2012), the administration of maintenance management is not effective and efficient resulting in defective facilities and poor services. Obviously, maintenance approach altitude has been more reactive rather than proactive in nature without the interest of customer satisfaction (Mukelasi et al 2012). This has resulted in the appalling conditions of buildings and auxiliary facilities, for example in Nigeria (Zubairu 2000;Adebayo 1991;Adenuga 2008;Adenuga, Olufowobi, and Raheem 2010;Okolie 2011).…”

“…Meaning that, the factors that can contribute to the success of building maintenance projects need to be identified. The identification of the constraints and the critical success factors (CSFs) in business can enhance management strategy and performance (Mukelasi et al 2012). This will reduce the probability of failure during the execution of the project when all risks are well managed (Mukelasi et al 2012).…”

“…The identification of the constraints and the critical success factors (CSFs) in business can enhance management strategy and performance (Mukelasi et al 2012). This will reduce the probability of failure during the execution of the project when all risks are well managed (Mukelasi et al 2012). Therefore, maintenance project execution must be viewed and approach in an appropriate procedure to achieve success.…”