A Resilience Framework for Digital Transformation in the Banking Sector: A Systems Thinking Approach

Manzini, Dumisani; Oosthuizen, Rudolph; Chikwanda, HK

doi:10.1109/ice/itmc-iamot55089.2022.10033305

Cited by 1 publication

(1 citation statement)

References 42 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Organization resilience is defined as a measurable combination of characteristics, capacities, and capabilities that enable organizations to deal with both foreseeable and unpredictable changes in an uncertain environment (Ruiz-Martin et al, 2018). It then helps mitigate threats and risks to proactively maintain the functionality of an enterprise's systems (Manzini, et al, 2022). Examining Indonesia's broad consumer profile, lagging digital infrastructure, and the bank's general adaptability in the face of a crisis results in an intriguing formula in the study of organizational resilience.…”

Section: Introductionmentioning

confidence: 99%

Building Organizational Resilience by developing Customers Orientation, Digital Adoption and Organizational Agility: An Empirical Study in The Indonesian Banking Industry

2023

qas

View full text Add to dashboard Cite

As the primary economic institutions of a country, the banking industry is critical to its survival and growth. However, the banking industry is not immune to external factors such as societal changes and turbulence. Banks worldwide recently have been operating in a highly unpredictable and uncertain environment, first dealing with the COVID-19 pandemic and then dealing with the economic crises and geopolitical instability. In such high-risk situations, every organization must strive to maintain organizational resilience while minimizing the negative impact of the situation. Similarly, Indonesia's banking system consistently recovers from all of these external difficulties, indicating that Indonesian banks' organizational resilience has much to offer management academics. Given that this study has not been extensively investigated by other researchers, so the goal of this research is to determine if organizational resilience in the Indonesian banking sector is influenced by digital adoption, organizational agility, and customer orientation. This study used structural equation modeling (SEM) to investigate the connections between customer orientation, digital adoption, organizational agility, and organizational resilience by conducting a questionnaire survey with 75 Indonesian banks. The findings demonstrate that customer-oriented approach enhances organizational resilience. Additionally, organizational resilience is positively impacted by both digital adoption and organizational agility. This study will assist the Indonesian banking sector in understanding the significance of increasing organizational resilience through digital adoption, which is based on customer-oriented and organization agility as a set of strategies.

show abstract

Section: Introductionmentioning

confidence: 99%

Building Organizational Resilience by developing Customers Orientation, Digital Adoption and Organizational Agility: An Empirical Study in The Indonesian Banking Industry

2023

qas

View full text Add to dashboard Cite

show abstract

A Resilience Framework for Digital Transformation in the Banking Sector: A Systems Thinking Approach

Cited by 1 publication

References 42 publications

Building Organizational Resilience by developing Customers Orientation, Digital Adoption and Organizational Agility: An Empirical Study in The Indonesian Banking Industry

Building Organizational Resilience by developing Customers Orientation, Digital Adoption and Organizational Agility: An Empirical Study in The Indonesian Banking Industry

Contact Info

Product

Resources

About