A Research on the Development of Evaluation Indicators for Academic Libraries

Kwack, Dong Chul; Yoon, Cheong Ok

doi:10.4275/kslis.2011.45.2.309

Journal of the Korean Society for Library and Information Scien

2011

DOI: 10.4275/kslis.2011.45.2.309

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A Research on the Development of Evaluation Indicators for Academic Libraries

Dong Chul Kwack¹,

Cheong Ok Yoon²

Abstract: The purpose of this study is to develop evaluation indicators for academic libraries in Korea. The evaluation model developed in this research consists of three elements:(1) Confirmation of evaluation methods, procedures and criteria,(2) Development of qualitative and quantitative evaluation indicators, and(3) Assessment of the applicability and feasibility of those indicators. Evaluation indicators were developed to measure a basic state, a common use of library resources, specialized services, and user satis… Show more

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A Study on the Development of Standard Indicators for College & University Libraries' Evaluation

Kim¹,

Choi²,

Kim³

et al. 2014

Journal of the Korean Society for Library and Information Scien

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This study aims to develop standard indicators and methodology for college & university libraries'evaluation based on the agreement among various stake-holders, then suggests a new evaluation system. For the goal, we identify purposes and required conditions, then develop indicators for the evaluation through open-ended interviews, a questionnaire survey, and focus group for reaching an agreement on the included indicators among the stake-holders, finally we construct the overall evaluation structure and weighting system. The overall structure is developed based on process-centered approach, then both the internal and functional viewpoint and external and service-oriented viewpoint are considered. The weighting system is based on the balance among the process categories, such as resources, process, and output elements. Additionally, we suggest methodology for the evaluation and annual improvement process for ongoing improvement of the evaluation system. We expect that the results from this study will contribute not only to the evaluation activities but also to active discussions on library performance and its predictor factors.

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A Study on the Development of Standard Indicators for College & University Libraries' Evaluation

Kim¹,

Choi²,

Kim³

et al. 2014

Journal of the Korean Society for Library and Information Scien

View full text Add to dashboard Cite

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Perception Gap Analysis on Service Quality Factors of Academic Libraries

Kim¹,

Kim²,

Kim³

et al. 2013

The Journal of the Korea Contents Association

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Library and information service (LIS) of academic libraries plays an important role in the education and research activities of universities. Such importance of LIS facilitated much research that defines the quality factors constituting LIS and identifies the importance of them.The previous literature, however, has some limitations. The limitations arise from the interrelationship among the quality factors and the perception gap between users and providers on LIS quality factors. Despite the understanding of the interrelationship and the perception gap, LIS studies to deal with both dimesions synthetically are sparse. Therefore, this paper defines the interrelationship among LIS quality factors as a network model, then identifies the perception gap on LIS quality factors by exploiting the analytic network process. As an early stage study, this paper contributes to helping the quality improvement of acedemic LIS by considering the interrelationship among LIS quality factors and the perception gap on the LIS quality factors between LIS users and providers.■ keyword :|Library and Information Service|Service Quality|Analytic Network Process (ANP)|Perception Gap|

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A Research on the Development of Evaluation Indicators for Academic Libraries

Cited by 2 publications

References 2 publications

A Study on the Development of Standard Indicators for College & University Libraries' Evaluation

A Study on the Development of Standard Indicators for College & University Libraries' Evaluation

Perception Gap Analysis on Service Quality Factors of Academic Libraries

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