A Research of Service Outcomes in Taiwan: The Role of Patients’ Quality Perceptions and Wait Time

Joonas, Kishwar; Wang, Wen‐Hung

doi:10.1080/00185868.2012.659636

Cited by 3 publications

(1 citation statement)

References 24 publications

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“…Health care is Taiwan is operated by the government with relatively low co-payments from patients [17,18]. Therefore, many tests and surgeries have become quite cheap and are over-prescribed.…”

Section: Discussionmentioning

confidence: 99%

Case review analysis of operating room decisions to cancel surgery

Chang

Chen

et al. 2014

BMC Surg

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BackgroundCancellation of surgery close to scheduled time causes a waste of healthcare resources. The current study analyzes surgery cancellations occurring after the patient has been prepared for the operating room, in order to see whether improvements in the surgery planning process may reduce the number of cancellations.MethodsIn a retrospective chart review of operating room surgery cancellations during the period from 2006 to 2011, cancellations were divided into the following categories: inadequate NPO; medical; surgical; system; airway; incomplete evaluation. The relative use of these reasons in relation to patient age and surgical department was then evaluated.ResultsForty-one percent of cancellations were for other than medical reasons. Among these, 17.7% were due to incomplete evaluation, and 8.2% were due to family issues. Sixty seven percent of cancelled cases eventually received surgery. The relative use of individual reasons for cancellation varied with patient age and surgical department. The difference between cancellations before and after anesthesia was dependent on the causes of cancellation, but not age, sex, ASA status, or follow-up procedures required.ConclusionAlmost half of the cancellations were not due to medical reasons, and these cancellations could be reduced by better administrative and surgical planning and better communication with the patient and/or his family.

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Section: Discussionmentioning

confidence: 99%

Case review analysis of operating room decisions to cancel surgery

Chang

Chen

et al. 2014

BMC Surg

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Satisfaction-based patient classification: Improving the quality of healthcare services

Bezerra de Oliveira,

Gonzaga de Albuquerque,

Corrêa de Carvalho

et al. 2024

International Journal of Healthcare Management

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Healthcare service quality: what really matters to the female patient?

Shafei

Walburg

Taher³

2015

International Journal of Pharmaceutical and Healthcare Marketing

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Purpose – This paper aims to develop a model that encompasses the constructs and sub-constructs consumers use in evaluating healthcare service quality (HSQ) in Egypt. Design/methodology/approach – Factor analysis was performed on 40 variables to identify the constructs. Ordinal logistic regression was also used to identify the sub-constructs and examine the effect of each sub-construct on patients’ overall perception of service quality. Findings – Factor analysis confirmed an eight-construct framework: hospital premises and employees; doctor medical service; nursing medical service; diagnostic medical service; admission; discharge; rooms and housekeeping; and meals. Ordinal logistic regression established 17 sub-constructs – physician reliability; physician assurance; physician interaction; physician’s competence; nursing tangibles; nursing reliability; nursing assurance; nursing interaction; nursing responsiveness; diagnostic service competence; diagnostic service reliability; hospital premises and employees tangibles; admission responsiveness; admission knowledge and courtesy; meals tangibles; rooms tangibles and housekeeping courtesy; and discharge knowledge and courtesy – that have significant effect on HSQ. Some sub-constructs had a significantly greater impact on overall perception of service quality than others. Practical implications – Healthcare providers will be able to pinpoint areas of service quality shortfall and better satisfy their patients. This will ultimately lead to repeat patronage and positive recommendation behavior. Originality/value – The model is the first comprehensive model in the Middle East that takes into account all constructs and sub-constructs patients use for evaluation of HSQ.

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A Research of Service Outcomes in Taiwan: The Role of Patients’ Quality Perceptions and Wait Time

Cited by 3 publications

References 24 publications

Case review analysis of operating room decisions to cancel surgery

Case review analysis of operating room decisions to cancel surgery

Satisfaction-based patient classification: Improving the quality of healthcare services

Healthcare service quality: what really matters to the female patient?

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