A Requirements Engineering Process for User Centered IT Services – Gathering Service Requirements for the University of the Future

Enhancing Statistical Physics Learning: Rhetoric and Emotion in Moodle for Physics Education

“…The results of the study show that the three modes of rhetorical appeal, namely logo, ethos, and pathos, contribute to achieving functional, trust, and pleasure categories in user satisfaction described in ISO/IEC 25010 (Rudolph et al, 2017). Using a logo can help correct problems with poor visual design or a lack of functionality.…”

“…The results of this study are consistent with some literature which suggests that there is a relationship between the visual appearance of a system and user satisfaction, trust, and enjoyment. Previous studies, such as Cyr ( 2013) and Rudolph et al (2017), has also highlighted the importance of visual aesthetics in creating a more satisfying and enjoyable user experience. In this context, the use of a modern color palette and an orderly layout in the LMS in physics education is considered successful in increasing the user's perception of the impression of contemporariness and order.…”

“…Marc (2003 )argues that user experience has two qualities, namely pragmatic quality which is mainly related to usability and ease of use, and hedonic quality which consists of stimulation, identification, and generation. Preece, Rogers & Sharpe (2019) noted that there are many aspects of the user experience to consider and pay attention to when designing interactive products. Some of these aspects include usability, functionality, aesthetics, content, look and feel, as well as sensual and emotional appeal.…”

“…According to Rudolph et al (2017), the utility in LMS in physics education relates to the pragmatic goal of achieving the learning process in a simple and efficient manner. The focus is on the ease of use of the system to quickly achieve the desired learning outcomes.…”