2003
DOI: 10.1287/mnsc.49.4.432.14428
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A Relational View of Information Seeking and Learning in Social Networks

Abstract: Research in organizational learning has demonstrated processes and occasionally performance implications of acquisition of declarative (know-what) and procedural (know-how) knowledge. However, considerably less attention has been paid to learned characteristics of relationships that affect the decision to seek information from other people. Based on a review of the social network, information processing, and organizational learning literatures, along with the results of a previous qualitative study, we propose… Show more

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Cited by 1,636 publications
(1,252 citation statements)
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References 58 publications
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“…The engagement of the rooted coordinator with diverse cultural others can also affect his or her "absorptive capacity," which can help to sort higher-quality knowledge from lower quality, as well as manage the information-overload challenges associated with bridging structural holes (Haas, 2006). Furthermore, information advantages associated with a high level of engagement can also partially offset the effects of the relational and cognitive constraints associated with a high level of cultural embeddedness, namely habitual reliance on information sources that are culturally or physically proximal or whose knowledge and expertise are well known to the broker (Borgatti & Cross, 2003;Smith, Menon, & Thompson, 2012). Therefore, the rooted coordinator is particularly effective when bridging complex culture holes and facilitating collaborations that requires in-depth understanding and engagement not only with one's own cultural group, but also with the culturally diverse global party.…”
Section: Rooted Operatormentioning
confidence: 99%
“…The engagement of the rooted coordinator with diverse cultural others can also affect his or her "absorptive capacity," which can help to sort higher-quality knowledge from lower quality, as well as manage the information-overload challenges associated with bridging structural holes (Haas, 2006). Furthermore, information advantages associated with a high level of engagement can also partially offset the effects of the relational and cognitive constraints associated with a high level of cultural embeddedness, namely habitual reliance on information sources that are culturally or physically proximal or whose knowledge and expertise are well known to the broker (Borgatti & Cross, 2003;Smith, Menon, & Thompson, 2012). Therefore, the rooted coordinator is particularly effective when bridging complex culture holes and facilitating collaborations that requires in-depth understanding and engagement not only with one's own cultural group, but also with the culturally diverse global party.…”
Section: Rooted Operatormentioning
confidence: 99%
“…In contrast, the effectiveness of pyramiding depends upon the level of knowledge that individuals have about each other (known as social metaknowledge or transactive memory in the organisation and management science literature, see for example Wegner, Giuliano, and Hertel 1985, Wegner 1987,1995, Austin 2003, Borgatti and Cross 2003, Reagans, Argote, and Brooks 2005, Ren, Carley, and Argote 2006. Therefore, it should logically vary according to how many know the target individual, whether the sought-after bit of information is observable, interesting, or for some other reason widely known, and so on.…”
Section: Discussionmentioning
confidence: 99%
“…Lateral relationships are the linkages between and within members of non-related industries. As these relationships are significant for information acquisition [44], they are further beneficial to knowledge cross-fertilization and innovation [43].…”
Section: Relationships and Potential Pipelines Between Actors At Exhimentioning
confidence: 99%