2020
DOI: 10.21203/rs.2.13277/v3
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A quantitative assessment of the parameters of the role of receptionists in modern primary care using the work design framework

Abstract: Background Amidst increased pressures on General Practice across England, the receptionist continues to fulfil key administrative and clinically related tasks. The need for more robust support for these key personnel to ensure they stay focussed and motivated is apparent, however, to be effective a more systematic understanding of the parameters of their work is required. Here we present a valuable insight into the tasks they fulfil, their relationship with colleagues and their organisation and their attitudes… Show more

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