“…Research is needed to understand the ways in which caseworkers’ cultural knowledge, willingness, and ability to actively represent diverse client groups and/or use different client engagement practices shapes frontline practice and in turn, service access and quality. Evidence from qualitative studies suggests that non-Caucasian caseworkers serving same-race families may fear breaches of confidentiality and may face challenges in reconciling their cultural identity with their formal organizational roles (Watkins-Hayes 2009; Sawrikar 2013), implying that the benefits of frontline racial/ethnic matching should be considered in relation to potential costs for caseworkers, caregivers, and agencies. Research reflecting these concerns might explore how minority and majority caseworkers balance their often-intersecting social identities (i.e., race, ethnicity, and gender) with their formal organizational roles (Watkins-Hayes 2009; 2011).…”