A Qualitative Investigation of the Barriers to the Delivery of High-Quality Healthcare Services in Nigeria

Balogun, Joseph A.

doi:10.1007/978-3-030-88863-3_11

Cited by 2 publications

(1 citation statement)

References 14 publications

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“…Nigeria and other low- and middle-income countries face unique difficulties in providing healthcare. 15 Complexities in improving patient satisfaction include overcrowding in medical facilities, unequal allocation of resources, and issues with communication. 16 Analyzing the healthcare system in Nigeria offers essential insights into the complexities of patient satisfaction in a continuously changing healthcare environment.…”

Section: Introductionmentioning

confidence: 99%

Assessing Patient Satisfaction in Ibadan South-west Region of Oyo State, Nigeria

Chukwuemeka,

Akinsolu,

Adekola

et al. 2024

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Introduction Patient satisfaction plays a critical role in healthcare service delivery. Despite growing studies, patient satisfaction levels are still widely under-reported in Nigeria. This study assessed patient satisfaction among patients in primary and secondary healthcare facilities in Ibadan Southwest local government area of Oyo State, Nigeria. Method and Materials In this cross-sectional study, investigators collected data using the Short-form Patient Satisfaction Questionnaire (PSQ-18). The data was analyzed using the Statistical Package for the Social Sciences (SPSS) software with descriptive statistics and One-way analysis of variance (ANOVA). Results A total of 387 patients participated in the study, and results showed that overall satisfaction among patients was 67.9%, where Communication (84.5%) and Financial Aspect (54.9%) recorded the highest and lowest percentage of positive responses respectively. Conclusion Patient satisfaction is a growing subject in Nigeria. It has a significant influence on healthcare service delivery. Stakeholders, policymakers, and managers should employ policies, strategies, and programs to improve the quality of healthcare service delivery across Nigeria.

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Section: Introductionmentioning

confidence: 99%

Assessing Patient Satisfaction in Ibadan South-west Region of Oyo State, Nigeria

Chukwuemeka,

Akinsolu,

Adekola

et al. 2024

Preprint

View full text Add to dashboard Cite

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Facilitators and Barriers in Managing Elderly Chronic Heart Failure Patients in Primary Care: A Qualitative Study of Medical Personnel’s Perspectives Using the Socio-Ecological Model

Lou,

Zhang,

Zou

et al. 2024

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Background Primary care has been identified as a key factor in facilitating timely diagnosis and effective management of congestive chronic heart failure (CHF) in older patients. Understanding the current status of CHF management in community health care can therefore be effective in reducing the disease burden of CHF. Objectives The aim of this study was to evaluate the existing state of CHF services offered by healthcare facilities and to identify the primary obstacles faced by community medical personnel in China. Methods In this interpretive study, the social ecological model (SEM) was employed to facilitate interviews conducted using a semi-structured interview guide. Each participant underwent an interview lasting between 45 and 60 minutes. Thematic analysis was utilized for data analysis. Results This study incorporated a cohort of 30 participants. Facilitators and barriers were identified within the five domains of the SEM. (1) individual level: medical staff lack knowledge and experience in CHF management while patients’ weak health awareness. (2) interpersonal level: insufficient support from the patients’ family and lack of trust in community hospitals and health workers. (3) organizational level: inadequate medical knowledge and training programs for medical staff, shortage of medical staff and weak teamwork and few health promotion channels. (4) community level: Lack of regular screening and follow-up, medical equipment and an information technology-assisted monitoring system. (5) public policy level: lack of policy support, funding subsidies, national guidelines adapted to the local context and low medical insurance reimbursement rate. Conclusion There are many impediments to chronic disease management in the community, so it is vital to improve public understanding of CHF, as well as to improve the quality of community health equipment and services, to improve reciprocal referral mechanisms between hospitals and the community, and to develop policies on chronic disease management for chronic older people.

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A Qualitative Investigation of the Barriers to the Delivery of High-Quality Healthcare Services in Nigeria

Cited by 2 publications

References 14 publications

Assessing Patient Satisfaction in Ibadan South-west Region of Oyo State, Nigeria

Assessing Patient Satisfaction in Ibadan South-west Region of Oyo State, Nigeria

Facilitators and Barriers in Managing Elderly Chronic Heart Failure Patients in Primary Care: A Qualitative Study of Medical Personnel’s Perspectives Using the Socio-Ecological Model

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