A product-service system using requirement analysis and knowledge management technologies

Zhu, Haihua; Gao, James; Cai, Qixiang

doi:10.1108/k-11-2014-0244

Cited by 33 publications

(26 citation statements)

References 14 publications

(15 reference statements)

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“…Some specialized versions of PPS were also created such as technical PSS and industrial PSS. How PSS is designed is given below [12]:…”

Section: New Product Development and Meeting Customer Needs Or Requirmentioning

confidence: 99%

Theory of New Product Development and Its Applications

Gürbüz¹

2018

Marketing

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A product which can be a physical object or a service should be functional and emotional to satisfy the customer's need, and to offer value, be delivered as the way customer demanded. Also, it has to include other specific elements like providing customer services. New product is the result of a creative and unique idea that is able to make consumers satisfied. In the process of new product development, it should not be thought that the change will only be on product physically but also on every aspect of the product. The difference between ideas increases production of different goods. The different kind of goods can positively affect the customers' opinion about a business. When a new business starts to produce a product which satisfies customer's need, then the demand of competitor's product which was already in the market may be decreased. Establishment of new product development (NPD) departments and their direct influence in the production process is crucial for businesses. They can determine demand and needs of consumers by applying different theories. These theories can be classified as (i) product-service systems, (ii) the Kano model, (iii) conjoint analysis, (iv) the product value matrix and (v) quality function deployment.

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“…Some specialized versions of PPS were also created such as technical PSS and industrial PSS. How PSS is designed is given below [12]:…”

Section: New Product Development and Meeting Customer Needs Or Requirmentioning

confidence: 99%

Theory of New Product Development and Its Applications

Gürbüz¹

2018

Marketing

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“…Manufacturing enterprises around the world have made significant efforts to provide high value-added services in addition to their traditional product development and manufacturing business. A product service system (PSS) was presented by Zhu et al 64 aiming to better integrate product development with maintenance and service operations. Their project focused on the maintenance, repair and overhaul (MRO) in the aerospace industry.…”

Section: Knowledge Sharing Using Information Modelsmentioning

confidence: 99%

An overview of manufacturing knowledge sharing in the product development process

Gao

Nee

2018

Proceedings of the Institution of Mechanical Engineers, Part B:

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Abstract：This paper provides an overview of reported research relevant to the management of manufacturing related knowledge and highlights the sharing of knowledge in the product development process. Previous research and concepts reported by international researchers and examples of the research projects carried out by the authors' research teams will also be introduced. Publications reviewed are in the scope of information, communication and knowledge management technologies in product development and manufacturing. Some key concepts and issues in knowledge management are introduced first, as a foundation for the remainder of the review. The different approaches to knowledge management and knowledge sharing, and the different types of knowledge and key issues in the product development process are discussed. Then manufacturing knowledge and its application in the product development is reviewed. The focus is given to the discussion of the approaches to sharing manufacturing knowledge relating to the product development process and indicating the future challenges and research directions. Consequently, this definition has originated from and is mostly used for managing knowledge by information systems.Polanyi 6 classified Knowledge into tacit and explicit. Explicit knowledge can be articulated and represented in formal languages (codified), and can be shared between different systems without losing its integrity. Tacit knowledge is rooted in people's personal experience and beliefs, and is more difficult to express, codify and therefore share. Polanyi's concept was adopted in Nonaka's research, in which knowledge was seen as residing in and originating from individual employees, which together forms the collective knowledge of the organisation. 7 Explicit knowledge may be captured and represented in a database, while the data itself needs to be interpreted and understood within the context of the organisation (tacit knowledge) so that it may be effectively used.In a more pragmatic approach, knowledge was defined in terms of its source and its application, and is categorised as being declarative, procedural or causal. 8 Declarative knowledge (or know-what) is the content of knowledge. Procedural knowledge (or know-how) refers to the processes of using knowledge. Causal knowledge (or know-why) refers to the underlying recognition of where it is appropriate to apply knowledge.Hicks et al 9 pointed out that other components such as behaviour aspects and organisational learning are missing from the data-information-knowledge hierarchy. They presented an alternative definition, referred to as Explicit Islands in a Tacit Sea, in which the sea of tacit knowledge enables the creation of data, information and explicit knowledge, and the selection of the tools for best practice.Bohn 10 defined technological knowledge as the knowledge associated in realising products and services, and recognised its tacit and explicit elements. A third dimension, i.e., knowledge maturity was introduced. A scale of knowledge maturity was pr...

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“…This even increases if an integrated PSS shall be designed in a collaborative way [7][8][9]. On the one hand, it has to be elaborated which process steps are typically conducted in PSS design [7,10,11] (section 3.1). On the other hand, the involved stakeholders have to be identified and described as the relevant knowledge sources and targets [3,7,12] (section 3.2).…”

Section: Knowledge In Product-service System Designmentioning

confidence: 99%

“…Nemoto et al describe a framework to manage PSS design knowledge represented by five elements (core product, need, function, entity and actor) [7]. Zhu et al and Zhang et al formalize knowledge from previous PSS cases in a physical and a service model [10,11]. Baxter et al define a KM framework for PSS design process knowledge, manufacturing knowledge, service design and service operations knowledge [4].…”

Section: Open Issues and Gapsmentioning

confidence: 99%

Requirements for Cross-domain Knowledge Sharing in Collaborative Product-Service System Design

et al. 2016

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In the case of Product-Service Systems (PSS), the design phase is characterized by a demand for intensive exchange of knowledge between stakeholders from different domains. Thus, a comprehensive approach for knowledge sharing would support the integrated development of PSS. Existing attempts are however mainly focusing on using explicit service knowledge for product design and service operations only. Knowledge exchange between domains, including tacit knowledge and sentiment, for the integrated design of products and services have received less attention. The objective of this paper is to present the initial results on the requirements for cross-domain knowledge sharing when designing innovative PSS.

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A product-service system using requirement analysis and knowledge management technologies

Cited by 33 publications

References 14 publications

Theory of New Product Development and Its Applications

Theory of New Product Development and Its Applications

An overview of manufacturing knowledge sharing in the product development process

Requirements for Cross-domain Knowledge Sharing in Collaborative Product-Service System Design

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