A process reference model for claims management in construction supply chains: the contractors’ perspective

Stamatiou, Dimitrios Robert I; Kirytopoulos, Konstantinos; Ponis, Stavros T.; Gayialis, Sotiris P.; Tatsiópoulos, Ilías P.

doi:10.1080/15623599.2018.1452100

Cited by 36 publications

(26 citation statements)

References 41 publications

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“…Many project managers state that in claims management, preparing for negotiations requires the most time and energy [6]. Claims management is one of the types of management that is relevant in international logistics and is being improved by developing various models [43]. The value of mathematical analysis in solving claims can be determined based on a study by Malaysian contractors in construction projects, which stated that solving complex problems requires planning, mathematical modeling, problem perception, and other components more than experimentation, questioning, discussion, etc.…”

Section: Figure 2 Business Claims Resolution Modelmentioning

confidence: 99%

Claims Solutions Using a Blockchain System in International Logistics

Batarlienė

Meleniakas

2021

Sustainability

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A claim can be understood as a negative result of the performance of a contract, as it is necessary to fulfill the obligation and/or indemnify (freight damage claim, for example). Today’s claims management faces a variety of problems, such as inefficient claims postings, possible data forgery, and a very lengthy claims resolution process. All these problems can be solved by using a synthesis of innovative tools, e.g., a blockchain system, game theory, and statistical methods. Theoretical possibilities and practical examples regarding solving claims management problems were identified by analyzing various scientific sources. However, it remained unclear whether these methods could interact with each other, complicate the existing claims settlement process or not, or whether a synthesis of such measures would be viable. Therefore, a qualitative study was conducted and answers to the above questions were found. The research revealed that 75% of international Lithuanian logistics companies can apply the synthesis of these methods in claims management and solutions. Using the concordance coefficient formula, the value of W was calculated. This coefficient indicated that the opinions of the experts who participated in the study were somewhat similar. The value of the actual χ2 distribution was also calculated. The result obtained shows that the experts’ opinions were somewhat harmonized and that their compatibility was not accidental. The use of blockchain system synthesis in combination with game theory and statistical methods could help international logistics companies to reduce their costs, speed up the management process, and increase data security and reliability while ensuring structured one-stop claims management.

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Section: Figure 2 Business Claims Resolution Modelmentioning

confidence: 99%

Claims Solutions Using a Blockchain System in International Logistics

Batarlienė

Meleniakas

2021

Sustainability

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“…For instance, equitable risk allocation and management of risks are documented measures for effective management of claims and disputes (Cox, 1997; Vidogah and Ndekugri, 1998, also see Table S3-supplemental file). Researchers caution that poor RM leads to claims and describe occurrences of claims as consequences of risks (Hassanein and Afify, 2007; Stamatiou et al , 2019). Researchers also identify risks as events that cause claims and disputes (Perez et al , 2017; Shen et al , 2017).…”

Section: Theory Development: Relationship Between Risks and Claimsmentioning

confidence: 99%

“…For example, after investigating the role of stakeholders in managing change orders and claims, Cox (1997) suggested, “… management of claims and change-orders is the management of risks”. Stamatiou et al (2019) wrote “claims … stem from risks that have unfortunately been realized in a project …”. Further, Charkhakan and Heravi (2019) noted, “chain of risks leads to [claims and] conflicts”, and Hassanein and Afify (2007) visualized that “claims can be identified as risks that have materialized”.…”

Section: Introductionmentioning

confidence: 99%

Understanding relationship between risks and claims for assessing risks with project data

Kumar

Iyer

Singh

2020

ECAM

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PurposeIn construction management, risks and claims are treated separately, but several studies tacitly acknowledge a strong link between the two. In this context, this research intends to investigate whether risks and claims have a causal relationship? Based on this causal relationship, a claim-based risk assessment model (C-RAM) is developed to quantify occurrences and cost implications of risks using project data.Design/methodology/approachFirst, the causal relationship between risks and claims is established through a conceptual framework for content analysis of the literature on risk management (RM) and claim management (CM). Then, a C-RAM is developed based on the content analysis of 234 claims from 24 settled arbitration awards.FindingsRisks and claims are found to be two stages in the same chain of uncertain events that affect projects, subsequently revealing a causal relationship between risks and claims. Due to this causal relationship, claim documents become a potential source of risk information from past projects. Proposed C-RAM quantifies occurrences of risks with three parameters: number of projects in which a risk occurs, number of ways in which a risk occurs, and number of claims a risk causes if it occurs. Also, cost implications of risks are quantified as percentage of contract sums for interpretation as tangible values.Research limitations/implicationsThough C-RAM is applicable to all types of claims, the results in this paper are based on impacts of risks in past projects that caused claims and reached to arbitration stage.Practical implicationsThe causal relationship between risks and claims will encourage integration of knowledge on RM and CM which is currently treated separately. Practitioners can now visualize claims as cost implications of risks that occurred in projects. Further, C-RAM makes risk assessment (RA) more objective by quantifying the cost implications of risks as percentage of contract sums which can be readily used for contingency estimation.Originality/valueThe relationship between risks and claims, and the potential of claim documents as a source of project risk information, can initiate a new paradigm in RM research based on project data.

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“…• Abdul-Malak et al (2002) [24] • Kululanga (2001) [25] • Lu et al (2015) [26] • Stamatiou (2019) [27] • Vidogah (1998) [28] 13 Unrealistic Planning…”

Section: Contentious Claimsmentioning

confidence: 99%

Critical Barriers to Traditional Project Progress Measurement: Perspectives of Ghanaian Construction Professionals

Danku¹,

Agyekum²,

Asare³

2020

JBCPR

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Accurate project progress measurement is critical for effective project management. Besides guarantying smooth work progress, it affords project managers the chance to identify early warning signs for peremptory remedial actions to keep the project on schedule and to budget. However, pertinent barriers can suppress the realization of the benefits of an accurate assessment of construction progress. This study aims to identify, examine and prioritize the critical barriers militating against accurate project progress measurement in the Ghanaian construction industry. Sixteen barriers identified from the literature were administered in a questionnaire survey to professionals with tier one construction firms and consultants. Sixty experienced construction professionals practising with tier-one construction firms and consultancy services took part in the survey. The relative importance index technique was used to rank the factors and correlation in responses of the two parties tested by the Mann-Whitney U statistics. The most critical barriers perceived by the professionals were 1) Reliance on Supervisor's Judgement, 2) Generic and Non-Systematic Approach, 3) Variable Quality of Data and 4) Intricate Measurement Reports. Other highly ranked barriers include 5) Lack of Timely Information, 6) Laborious Data Gathering and 7) Quality Integration Constraint. The findings underpin the need to minimize dependence on subjective opinions and mere experiences of supervisors for assessment of project progress in this age of information technology. Incorporation of a level of automation into traditional progress methods will not only reduce human errors introduced into manually collected data but facilitate visualization of progress reports. Contiguous to a clear specification of the method of progress measurement in the contract document, a system that conveniently integrates

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A process reference model for claims management in construction supply chains: the contractors’ perspective

Cited by 36 publications

References 41 publications

Claims Solutions Using a Blockchain System in International Logistics

Claims Solutions Using a Blockchain System in International Logistics

Understanding relationship between risks and claims for assessing risks with project data

Critical Barriers to Traditional Project Progress Measurement: Perspectives of Ghanaian Construction Professionals

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