S u m m a r yThis paper considers a generalisation of the queueing system MjG/l, where customers arriving at empty and non-empty queues have different service time distributions. The characteristic function (c.f.) of the stationary waiting time distribution and the probability generating function (p.g.f.) of the queue size are obtained. The busy period distribution is found; the results are generalised to an Erlangian inter-arrival distribution; the timedependent problem is considered, and finally a special case of server absenteeism is discussed.