A Privacy-by-Design Implementation Methodology for E-Government

Abstract

The issues of privacy and data protection are gaining in prominence, especially against the backdrop of changing citizen preferences and the enforcement of strict legislations such as the EU’s General Data Protection Regulation. Pursuant both article 25 of the Regulation and following good practice, public sector institutions need to apply the principle of Privacy by Design (PbD) to their Information Systems. However, there is limited consensus on how this application is to be carried out. This article aims to fill this gap by constructing an implementation methodology with a particular focus on the e-government domain. This is done by using a design science approach leveraging practical experience and extant literature to design the methodology in accordance to user needs, existing legal requirements, and best practices. The proposed new methodology is applied to a real-life project from Bulgaria’s e-government road-map and evaluated by project stakeholders and experts.

Social Media by Proxy: how older adults work within their ‘social networks’ to engage with social media

“…For example, early research on the concept of information intermediaries related to information practices and early computing (e.g., expert intermediaries and knowledge coaches) (Homan, 2010). More recent investigations have considered issues of the social divide and access to economic and social support for those unable to access government services through technology barriers (Gerunov, 2020;Król and Zdonek, 2020). There has also been some focus on the ways in which information intermediaries assist in connecting vulnerable people to information sources and how intermediary relationships rely on trust relationships that build over time (Buchanan et al, 2019;Vitak et al, 2018).…”

“…There is also a social motivation to proxy support as evident by family-based proxies helping their older relations to stay informed about other family members by casually showing them their social media accounts on their phones during a regular visit. Through these practices, family-based proxies become 'information middlemen', not unlike the intermediaries found in more formal information seeking settings (Buchanan et al, 2019;Gerunov, 2020;Król and Zdonek, 2020;Vitak et al, 2018).…”