Abstract:Today's telecommunication service providers strive to drastically reduce the service implementation time in order to minimise the cost. Simultaneously, they want to provide better quality of service. In this context, a solution identified by the Telecommunication Management Forum (TMF) is to propose a completely automated top-down network management process using the customer needs as input.This paper illustrates how this management solution can be achieved for the implementation of a provider provisioned VPN service (PPVPN): starting from the expression of the customer needs and resulting with the network configuration. This implementation is defined in several steps. First the formalisation of the customer needs is packed within one or several Service Level Specification(s) (SLS). Then these formal needs are translated using specific policy information models. Finally, these models are implemented in order to address the network layer.