A Pilot Study to Develop a VR Case Review Instrument for WIOA Performance Measure Data Collection

Abstract

The South Carolina Commission for the Blind sought to implement a consistent case review instrument to increase compliance with legislative requirements and provide a better overall assessment of agency performance. A new tool was developed, validated, and subsequently adopted for use, thereby serving as a tool for counselors, supervisors, and Quality Assurance (QA) staff to use in targeting specific data collection and informing supervision and guidance. Case documentation procedures within the agency's system were revised to reflect needs expressed by the counselors and improve internal case documentation aligned with federal requirements.