A Patient Satisfaction Measure as a Criterion to Evaluate Primary Nursing

Ventura, Marlene R.; Fox, Richard N.; Corley, Mary C.; Mercurio, Stephen M.

doi:10.1097/00006199-198207000-00010

Cited by 48 publications

(32 citation statements)

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“…It is seen as an important criterion ofcare both because 'it provides a different measure of quality' (Ventura et al 1982) and from a 'marketing and management point of view' (Shukla & Turner 1984). As with staff satisfaction, problems of measurement, analysis and interpretation abound even within the five articles considered (Daeffier 1975, Sellick et al 1983, Giovannetti 1980, Shukla & Turner 1984, Ventura ef a/.…”

Section: Patient Satisfactionmentioning

confidence: 99%

Primary nursing: is it worth it?

Macdonald¹

1988

Journal of Advanced Nursing

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In this paper a small sample of the massive, and largely North American, primary nursing literature is reviewed and three categories of writing identified: (1) descriptive literature, (2) literature of formative evaluation, and (3) literature of summative evaluation. The descriptive literature is examined in an attempt to decide whether primary nursing is worth trying. The literature of formative evaluation is then explored in order to determine whether the process of implementing primary nursing is, in itself, worthwhile. Finally, taking staff satisfaction, patient satisfaction, quality of care and the cost of primary nursing as the foci of evaluation, the literature of summative evaluation is considered to ascertain whether the outcomes of primary nursing merit the investment. The answers to each of these three questions of worth, posed by the three categories of writing, appear to be respectively a definite, a probable and tentative 'yes'.

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Section: Patient Satisfactionmentioning

confidence: 99%

Primary nursing: is it worth it?

Macdonald¹

1988

Journal of Advanced Nursing

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“…[6][7][8][9][10][11][12][13] These studies identified the major concepts of patient satisfaction to be: a technical-professional aspect, teaching-learning, trust, interpersonal support, physical care, communication (between patient and nurse, and nurse and family), courtesy, time required for care, quality of nursing care, nursing assessment, facilities, financial office, physician, and nurse. [6][7][8][9][10][11][12][13] These studies identified the major concepts of patient satisfaction to be: a technical-professional aspect, teaching-learning, trust, interpersonal support, physical care, communication (between patient and nurse, and nurse and family), courtesy, time required for care, quality of nursing care, nursing assessment, facilities, financial office, physician, and nurse.…”

Section: Introductionmentioning

confidence: 99%

Patient Satisfaction With Nursing Care in a Rural and an Urban Emergency Department

Davis

Duffy

1999

Australian J Rural Health

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This descriptive study was designed to describe and compare the level of patient satisfaction and explore differences and relationships of demographic variables with patient satisfaction in two emergency department patient populations in Victoria, Australia. The sample consisted of 103 rural and urban emergency patients. Tests for differences demonstrated that urban patients were more satisfied with nurse teaching behaviours (P = 0.017), with female patients at the urban hospital more satisfied with nurse caring behaviours (P = 0.026). An item, 'The nurse performed his/her duties with skill' scored highest and had the lowest variability. Qualitative analysis of two open-ended questions regarding what respondents liked best about the experience and what could have made the experience better, produced four and six themes, respectively. Conclusions indicated the need for more research comparing rural and urban emergency patients and patients of different cultures.

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“…1998). Nursing literature emphasizes outcome elements that go beyond the patient's physiologic status postintervention to the degree of compliance with prescribed regimens and behavioural changes (Ventura et al . 1982) as well as provider and recipient satisfaction with care rendered and received.…”

Section: The Reviewmentioning

confidence: 99%

“…1998, Lynn & McMillen 1999). While nurses see technical competence as essential to high quality care, many patients feel it is given and therefore, not a factor in the evaluation of the care they receive (Ventura et al . 1982, Doering 1983, Eriksen 1988, Varholak & Korwan 1995, Beaudin & Pelletier 1996, Clark et al .…”

Section: The Reviewmentioning

confidence: 99%

A discipline‐specific determination of high quality nursing care

Gunther

Alligood

2002

Journal of Advanced Nursing

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Patient outcomes are the product of the service nurses deliver and are appropriate as defining criteria only when care is being evaluated from the patient's perspective. Defining quality from the nursing profession's frame of reference focuses on evaluating the services provided; that is, nursing actions and behaviours, linked to the use of nursing knowledge. High quality nursing equates with competence in the cognitive, affective, and psychomotor domains.

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A Patient Satisfaction Measure as a Criterion to Evaluate Primary Nursing

Cited by 48 publications

References 0 publications

Primary nursing: is it worth it?

Primary nursing: is it worth it?

Patient Satisfaction With Nursing Care in a Rural and an Urban Emergency Department

A discipline‐specific determination of high quality nursing care

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