2016
DOI: 10.1080/23311975.2016.1227232
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A patient-centric approach to improve health care services

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Cited by 2 publications
(8 citation statements)
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“…Many researchers found the constraint to be physical and used FFS (Kershaw, 2000;Rotstein et al, 2002;Lubitsh et al, 2005;Gupta and Kline, 2008;Paavola, 2008;Mohammadi and Eneyo, 2012;Sabbadini et al, 2014;Gupta et al, 2015;Tsitsakis et al, 2017) while others found policy constraint (Ritson and Waterfield, 2005;Patwardhan et al, 2006;Taylor and Nayak, 2012;Pergher et al, 2016;Bauer et al, 2019) and used TP tools. So, FFS will be useful in elevating the physical constraint and TP tools should be used for eliminating policy constraints.…”
Section: Administrativementioning
confidence: 99%
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“…Many researchers found the constraint to be physical and used FFS (Kershaw, 2000;Rotstein et al, 2002;Lubitsh et al, 2005;Gupta and Kline, 2008;Paavola, 2008;Mohammadi and Eneyo, 2012;Sabbadini et al, 2014;Gupta et al, 2015;Tsitsakis et al, 2017) while others found policy constraint (Ritson and Waterfield, 2005;Patwardhan et al, 2006;Taylor and Nayak, 2012;Pergher et al, 2016;Bauer et al, 2019) and used TP tools. So, FFS will be useful in elevating the physical constraint and TP tools should be used for eliminating policy constraints.…”
Section: Administrativementioning
confidence: 99%
“…(8) Most of the implementations have been done in some specific department of the hospital (Paavola, 2008;Mohammadi and Eneyo, 2012;Pergher et al, 2016;de Souza et al, 2016;Bauer et al, 2019). Implementation of TOC at hospital level can be more rewarding but such implementations are rare in literature and needs to be undertaken.…”
Section: Toc In Healthcarementioning
confidence: 99%
“…The analysis of hospital organizations from a TOC perspective can contribute to improving the quality of the provided services (Gupta and Kline, 2008; Nematipour et al , 2014). Nevertheless, the application of the TOC in the hospital context is still incipient, particularly in Brazil (Pergher et al , 2016; Ren et al , 2013; Souza et al , 2016; Wadhwa and Schleier, 2010). Therefore, the purpose of this paper is to propose an approach based on the thinking process of the theory of constraints (TP–TOC) to support decision-makers to diagnose problems and improve healthcare service systems performance, focusing on the quality of the service.…”
Section: Introductionmentioning
confidence: 99%
“…Pergher et al (2016) carried out a TP–TOC case study in the process of authorization of radiotherapy service in a large Brazilian hospital. The main results allowed the definition of a set of actions to eliminate or reduce the failure modes in their healthcare system.…”
Section: Introductionmentioning
confidence: 99%
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