A Path to More Meaningful Technical Services Assessment

Corrado, Edward M.; Jaffe, Rachel

doi:10.1080/07317131.2020.1854578

Cited by 1 publication

(1 citation statement)

References 13 publications

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“…While public service work is one way in which libraries may pursue the redirection of TS staff efforts, opportunities for forging new pathways in the areas of metadata, vendor quality control, discovery, and user experience must not be overlooked. Corrado & Jaffe (2021) suggest that library assessment efforts are largely focused on public services, which could account for Weber's (2015) assertion that TS work is misunderstood and overlooked, and why TS workers' time is redirected to public services coverage and/or expanding service hours as was the case with Brooklyn Public Library and New York Public Library (Schwartz et al, 2013). Corrado & Jaffe (2021) conclude that TS assessment needs to be aligned with libraries' strategic goals and that more meaningful TS assessment could benefit from the inclusion of qualitative indicators in addition to the empirical data libraries typically collect.…”

Section: Evolving Nature Of Library Ts In Response To Outsourcing 35mentioning

confidence: 99%

Evolving Nature of Library Technical Services in Response to Outsourcing

Bennett

2022

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The landscape of library technical services is evolving in response to the outsourcing of library work such as cataloguing, acquisitions, and processing. This literature review explores the body of research on the transitioning nature of library technical services and presents its findings with a thematic overview of the cost effectiveness of outsourcing, vendor quality control and evaluation, staffing levels, changing workloads, organizational restructuring, user experience, knowledge management as well as diversity, inclusion, and access. While the literature reveals little doubt that outsourcing has had a significant impact on library technical services, how can libraries guide their technical services teams forward through this transition? The themes explored here suggest that additional skillsets are necessary for increasingly complex workloads in response to changing library user needs. Library leadership will need to provide their staff with training and professional development to meet these changing needs all while having successful change management strategies in place that leverage existing skillsets and support the continued evolutionary landscape of library technical services.

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Section: Evolving Nature Of Library Ts In Response To Outsourcing 35mentioning

confidence: 99%

Evolving Nature of Library Technical Services in Response to Outsourcing

Bennett

2022

Pathfinder

View full text Add to dashboard Cite

show abstract

A Path to More Meaningful Technical Services Assessment

Cited by 1 publication

References 13 publications

Evolving Nature of Library Technical Services in Response to Outsourcing

Evolving Nature of Library Technical Services in Response to Outsourcing

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