2018
DOI: 10.24200/sci.2018.5398.1259
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A novel assessment approach for EFQM driven institutionalization using integrated fuzzy multi-criteria decision making methods

Abstract: It is becoming increasingly di cult for enterprises to survive under competitive conditions. Enterprises with high levels of institutionalization are able to survive and reap more advantages than their competitors. Excellence models are widespread tools for measuring the degree of institutionalization of enterprises. In this study, European Foundation for Quality Management (EFQM) criteria are evaluated with fuzzy multicriteria decision-making techniques. The fuzzy DEMATEL method is used to determine the inter… Show more

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Cited by 3 publications
(4 citation statements)
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References 12 publications
(10 reference statements)
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“…According to the suggestive model, the efficiency of a company can be gauged by using the EFQM and Fuzzy Network Data Envelopment Analysis (FNDEA) organizational excellence models. Uygun and co-workers [15] EFQM's institutionalization has been driven by an integrated fuzzy multicriteria decision-making strategy. When evaluating EFQM criteria, fuzzy multicriteria decision-making approaches such as the fuzzy DEMATEL approach and the fuzzy analytic network are employed.…”
Section: Literature Reviewmentioning
confidence: 99%
“…According to the suggestive model, the efficiency of a company can be gauged by using the EFQM and Fuzzy Network Data Envelopment Analysis (FNDEA) organizational excellence models. Uygun and co-workers [15] EFQM's institutionalization has been driven by an integrated fuzzy multicriteria decision-making strategy. When evaluating EFQM criteria, fuzzy multicriteria decision-making approaches such as the fuzzy DEMATEL approach and the fuzzy analytic network are employed.…”
Section: Literature Reviewmentioning
confidence: 99%
“…The fuzzy set assigns a membership value from 0 to 1 to all elements of the considered universal set. Many researchers have done researches on fuzzy mathematics in [2], [3], [4], [5], [6], [7], [8]. Atanassov [9] proposed the idea of generalizing fuzzy sets and it called intuitionistic fuzzy sets.…”
Section: Introductionmentioning
confidence: 99%
“…Manufacturing and service industries employ EFQM to speed up improvement. This paradigm improves products [5], [6]. The popularity of EFQM's TQM application model and management excellence paradigm.…”
mentioning
confidence: 99%
“…The suggested approach to evaluating an organization's efficiency makes use of EFQM and fuzzy network data envelopment analysis. Uygun et al [19] a vague multicriteria strategy for institutionalizing EFQM. Fuzzy multicriteria approaches are used to evaluate EFQM criteria.…”
mentioning
confidence: 99%