“…Several studies have been conducted in respect of market orientation emphasis on product innovation, sustainable competitive advantage and strategy (Bamfo & Kraa, 2019;Na, Kang, & Jeong, 2019) whilst others have studied firm focus, creativity, organizational learning (Ismail, Narsa, & Basuki, 2019). Despite the numerous numbers of studies on market orientation and strategic impact, little is known within the private health insurance sector (Gentry, Dibrell, & Kim, 2016;Keskin, 2006;Jogaratnam, 2017;Najafi-Tavani, Sharifi, & Najafi-Tavani, 2016;Sriyono, 2020). The critical factors responsible for lack of long-term focus of firms is lack of market orientation (Asad, Sharif, & Hafeez, 2016) and its dimensions including customer, competitor orientations and interfunctional coordination (Asad et al, 2020).…”