“…The choice of KPIs as the best approach in our study was justified because it was used in similar research, including research on performance systems for local authorities [72], high tech infrastructure construction [73], road freight transport [74], decarbonising supply chains [75], product-service system lifecycles [76], environmentally sustainable, energy-efficient ports [67], agent-based simulation in urban logistics [77], public transport [78] and smart city (e.g., tracking, citizens) [79]. Usually, KPIs are divided into groups and have their own scales.…”