A new warranty policy based on a buyer’s preventive maintenance investment

Mo, Simin; Zeng, Jianchao; Wei, Xu

doi:10.1016/j.cie.2017.07.036

Cited by 19 publications

(8 citation statements)

References 23 publications

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“…After the first failure time with no preventive maintenance action, the machines will be in out of control state. For other preventive maintenance cost policy see Mo et. al.…”

Section: Maintenance Policy and States Of The Machinesmentioning

confidence: 99%

Optimization of an integrated batch production and maintenance scheduling on flow shop with two machines

Zahedi¹,

Salim²,

Yusriski³

et al. 2019

10.5267/j.ijiec

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This paper discusses an integrated model of batch production and maintenance scheduling on flow shop with two deteriorating machines producing single item to be delivered at a due date. The model describes the trade-off between production and maintenance costs as the production run length increases on two machines. The objective function of the model is to minimize the total cost consisting of in process and completed part inventory costs, setup costs, preventive & corrective maintenance costs and rework costs on two machines. The step-wise optimization algorithm is developed to solve a mixed integer quadratic programming. Comparison with the practice and the model sensitivity analysis are demonstrated to clarify how the algorithm works.

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“…After the first failure time with no preventive maintenance action, the machines will be in out of control state. For other preventive maintenance cost policy see Mo et. al.…”

Section: Maintenance Policy and States Of The Machinesmentioning

confidence: 99%

Optimization of an integrated batch production and maintenance scheduling on flow shop with two machines

Zahedi¹,

Salim²,

Yusriski³

et al. 2019

10.5267/j.ijiec

View full text Add to dashboard Cite

show abstract

“…r 1 O (Y A ) and E½N r 0 . r 1 PÀO (Y A ) are given by equation (19) and equation (20), respectively.…”

Section: Strategy A: Periodic and Imperfect Pm Under Warrantymentioning

confidence: 99%

“…CM is carried out after failure, which restores the failed product to its operative state. The related research can be mainly organized into three categories: (1) warranty servicing involving only CM, 7–17 (2) warranty servicing with both CM and PM 18–33 and (3) maintenance during the post-warranty period. 9,34–39 Category (i) focuses on finding the optimal setting of CM actions (repair or replace by the new item, and the associated repair levels) to minimize the expected warranty cost per unit to the manufacturer.…”

Section: Introductionmentioning

confidence: 99%

Preventive maintenance optimization for repairable products considering two-dimensional warranty and customer satisfaction

Wang

Liu

Zhang

2018

Proceedings of the IMechE

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Customer satisfaction with a purchased product is closely related to the product performance within the warranty region and even the performance during the remainder of its useful life. Every satisfied customer may boost the future sales of the same product with positive evaluations and recommendations to others, and thus will create more profits for the manufacturer. During the useful life of the product, the expected cost to the manufacturer normally depends on the warranty policy, product reliability and specific servicing strategies implemented. In this article, considering the effect of customer satisfaction on the manufacturer’s incurred cost, we investigate a periodic and imperfect preventive maintenance strategy for repairable products sold with a two-dimensional warranty policy. The customer satisfaction is measured with the probability of the customer making a repeat purchase from the same manufacturer. In the proposed model, the number of preventive maintenance actions and corresponding maintenance level are jointly derived with the objective of minimizing the expected total cost per product to the manufacturer. The performance of the proposed preventive maintenance strategy is compared with that of minimal repair corrective maintenance strategy in a numerical example, so as to illustrate its applicability. In addition, some practical implications from a detailed sensitivity analysis are elaborated.

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“…Since the warranty provider shares the costs of product fails, longer warranty attracts more customers ceteris paribus. us, from the view point of manufacturer or retailer, warranty service is not only a legally compulsory provision but also a sales promotion measure [3][4][5]. e question is that does longer warranty really mean the product has a better quality and what are the differences between the manufacturer offering warranty and the retailer offering warranty.…”

Section: Introductionmentioning

confidence: 99%

Game Theoretic Analysis of After-Sales Service in Two-Echelon Supply Chain with Warranty Sensitive Demand

Zhao

et al. 2020

Mathematical Problems in Engineering

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After-sales service contract is widely popular in business. Although both the cases of manufacturer offering warranty and retailer offering warranty are common in market, the differences between them have been few studied. In this paper, we build a two-echelon supply chain in which a manufacturer produces limit quality products and sells them to a retailer. To promote sales, the manufacturer or retailer offers a free-replacement warranty to the customers. Customer’s demand is affected by the warranty length. We investigate the game relationships between the supply chain members. We find that the warranty length negatively relates to the product quality in both the manufacturer offering warranty case and the retailer offering warranty case. When retailer’s profit margin is not low, the retailer offers a longer warranty than the manufacturer and vice versa. Profit of the supply chain is also analyzed along with a numerical study.

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A new warranty policy based on a buyer’s preventive maintenance investment

Cited by 19 publications

References 23 publications

Optimization of an integrated batch production and maintenance scheduling on flow shop with two machines

Optimization of an integrated batch production and maintenance scheduling on flow shop with two machines

Preventive maintenance optimization for repairable products considering two-dimensional warranty and customer satisfaction

Game Theoretic Analysis of After-Sales Service in Two-Echelon Supply Chain with Warranty Sensitive Demand

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