A New Model of Continuous Improvement in Total Quality Management from an Islamic Perspective

Afrin, Afroza Bulbul; Islam, Rafikul; Fontaine, Rodrigue Ancelot Harvey; Ali, Md. Yousuf; Rahman, Mohammed Ataur

doi:10.21315/aamj2019.24.1.6

Cited by 6 publications

(5 citation statements)

References 12 publications

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“…This process reveals the role of faith in the field of Islamic ethics and its essential connection (Sharaf al-Din et al, 2016). Some scholars developed total quality management in the Islamic perspective using niyyah or intention (Afrin et al, 2019). Other academicians proposed the process by measuring the obedience of taxpayers (Bulutoding et al, 2020).…”

Section: Niyyah (Intention)mentioning

confidence: 99%

An assessment on Islamic banking ethics through some salient points in the prophetic tradition

Alwi

Parmitasari²,

Syariati³

2021

Heliyon

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Indonesia is experiencing a stable and rapid Islamic economy process since the emergence of Islamic banking. Asides from the development, some scholars argued that Islamic banking does not completely comply with primary Islamic obligations, such as ethics. The use of sharia banking is preferred in Indonesia, even though it only upholds one foundation in Islamic teaching. Therefore, it is imperative to present Islamic banking's ethical foundations with strong support from early teachings and test it empirically. This research presents several original concepts of Islamic ethics in the form of prophetic messages and teaching of Muhammad (peace be upon him), namely Iman (faith), Niyyah (intention), Amanah (trust), and 'Adalah (justice). The confirmatory composite analysis (CCA) was used to assess the four terms to 411 Islamic banking employees in the Indonesian context. The result showed that salient points in measuring employee ethics need to be ethical in all circumstances. This movement tends to positively provide a multiplier effect in the banking management and potentially serve as the educational function to the communities.

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Section: Niyyah (Intention)mentioning

confidence: 99%

An assessment on Islamic banking ethics through some salient points in the prophetic tradition

Alwi

Parmitasari²,

Syariati³

2021

Heliyon

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“…Now, TQM is more than just a concept; it is a philosophy. Dilwarth (1993) asserted that ‘total quality’ (TQ) is perpetual because there is no ‘good enough’ level of quality (Afrin et al, 2019). The purpose of implementing TQM in libraries is to establish a culture of continuous process improvement of product and service quality (Galyani Moghaddam and Moballeghi, 2008).…”

Section: Efforts To Measure the Service Qualitymentioning

confidence: 99%

A systematic review of library service quality studies: Models, dimensions, research populations and methods

Mamta

Kumar

2023

Journal of Librarianship and Information Science

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The study systematically reviews the studies based on a search of published articles from 2010 to 2021 on library service quality with the aim of determining which models of service quality are the most commonly used by librarians as a means of measuring service quality. In addition, the paper makes an effort to determine the variety of dimensions by which these qualitative evaluations were carried out, the types of libraries that have reported such qualitative studies, and the data collection strategies (research population, sample size and data collection instruments) adopted by the authors. The findings indicate that the SERVQUAL and LibQual models are the most frequently adopted models. The empathy, reliability, tangible, assurance, responsiveness, effect of library, information control and library as place are the prominent dimensions. The researchers rely heavily on questionnaire-based survey research methods with sample sizes of less than 100 respondents, mostly reported in academic libraries.

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“…It explains that organizational experts emphasize the positive impact of being a learning organization consistently necessary for improving institutions' quality and performance. Afrin, et al [53] emphasize that organizations concerned with learning and practice will improve quality. Furthermore, Alas and Vadi [54] showed two crucial factors determining learning organizations' profile, such as cultural change, education, and training.…”

Section: Lecturers' and Employees' Perceptionsmentioning

confidence: 99%

Building bridges that change state Islamic universities in Indonesia toward international standard

Hamami

Hidayah

Sa'adah

2021

IJERE

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<span>The learning organization is a strategic process for every university as a public service institution to improve its performance. Learning organizations have an essential role in linking past experiences to future improvements in changing State Islamic Universities in Indonesia to achieve international standards. This study aimed to describe the State Islamic University's learning organization profile in Indonesia and reveal its readiness towards international standards. This study used a survey approach, collecting data through closed questionnaires and open-ended questions involving 300 respondents consisting of lecturers and employees of the State Islamic University of Sunan Kalijaga Yogyakarta. The data analysis technique used descriptive statistics with a benchmark scale and explanations. The results showed that the average score on all learning organization variables was low, below the benchmark scale. This result was in line with lecturers and employees' perception that most of them (68%) expressed pessimism about universities' readiness to achieve international standards. In conclusion, the State Islamic University of Sunan Kalijaga has not fully become a learning organization as a bridge of change towards an international standard.</span>

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A New Model of Continuous Improvement in Total Quality Management from an Islamic Perspective

Cited by 6 publications

References 12 publications

An assessment on Islamic banking ethics through some salient points in the prophetic tradition

An assessment on Islamic banking ethics through some salient points in the prophetic tradition

A systematic review of library service quality studies: Models, dimensions, research populations and methods

Building bridges that change state Islamic universities in Indonesia toward international standard

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