A new flexible benchmarking monitoring system: a case study for the civil construction sector in Brazil

Abstract

This paper aims at presenting a new flexible benchmarking model in civil construction. It describes an explanatory case study whereby data are collected through an internet benchmarking system with multi-criteria performance. This case study was based on the Production Arrangements Monitoring and Benchmarking System (SIMAP), the authors describe a flexible benchmarking model considering 46 criteria classified into 7 subsystems. The proposed benchmarking system can be used by companies from other countries with proper adaptations.