A new combined IF-DEMATEL and IF-ANP approach for CRM partner evaluation

Büyüközkan, Gülçin; Güleryüz, Sezin; Karpak, Birsen

doi:10.1016/j.ijpe.2017.05.012

Cited by 96 publications

(50 citation statements)

References 88 publications

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“…These flaws can be seen in many studies that apply the TFNs into DEMATEL methods: [32,41,42] just to cite a few. Besides TFNs, DEMATEL is applied with other sets such as trapezoidal FS [43], type-2 FS [44], interval type-2 FN [16,45], intuitionistic fuzzy sets (IFS) [46][47][48], interval rough sets [25], hesitant fuzzy linguistic term sets [49], and an interval-valued hesitant fuzzy set [50].…”

Section: Introductionmentioning

confidence: 99%

An Integrated Decision-Making Method Based on Neutrosophic Numbers for Investigating Factors of Coastal Erosion

2019

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The recent boom of various integrated decision-making methods has attracted many researchers to the field. The recent integrated Analytic Network Process and Decision Making Trial and Evaluation Laboratory (ANP–DEMATEL) methods were developed based on crisp numbers and fuzzy numbers. However, these numbers are incapable of dealing with the indeterminant and inconsistent information that exists in real-life problems. This paper proposes improvements to the integrated ANP–DEMATEL method by bringing together the neutrosophic numbers, the ANP method, and the DEMATEL method, which are later abbreviated to NS-DANP. The proposed NS-DANP method can handle the indeterminacy elements in the decision-making environment, as the single-valued neutrosophic numbers are used in the decision analysis. This proposed NS-DANP modification method includes linguistic variables representing the single-valued neutrosophic numbers (SVNNs), and also introduces the single-valued neutrosophic weighted averaging (SVNWA) aggregation operator to aggregate the decision makers’ judgments instead of the typical averaging method. The applicability of the proposed method is illustrated by a case study of the coastal erosion problem along the Peninsular Malaysia coastline, where 12 factors were considered. Three experts of coastal erosion from different organizations were invited to elicit their linguistic judgments on the cause–effect of the coastal erosion. The seven-step decision approach was developed to acquire the weightage of each coastal erosion factor. The outcome of this study reveals that coastal development is the riskiest factor toward coastal erosion. The weight of factors and the cause–effect diagram could be very helpful for government and stakeholders to project a better mitigation plan for the coastal erosion problem. Comparative analysis is also provided to check the feasibility of the proposed method.

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Section: Introductionmentioning

confidence: 99%

An Integrated Decision-Making Method Based on Neutrosophic Numbers for Investigating Factors of Coastal Erosion

2019

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“…Khasanah et al [13] apply fuzzy MADM method in major selection at senior high school; research results show that this method can accommodate the presence of uncertainty in decision making, and the accuracy that decision making results are in accordance with the reality is as much as 90%. Büyüközkan et al [14] apply MCDM method including intuitionistic fuzzy analytic network process, intuitionistic fuzzy decision making trial, and evaluation laboratory; this method can more effectively choose suitable business partner. With the development of Internet technology, many scholars construct web based on intelligence framework to help with decision making.…”

Section: Literature Reviewmentioning

confidence: 99%

The Application of Fuzzy VIKOR for the Design Scheme Selection in Lean Management

Jing

Tang

Yan

2018

Mathematical Problems in Engineering

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Given that using the same evaluation criteria in group decision making (GDM) may cause solution bias, this research proposes the decision making model using improved fuzzy VIKOR and takes the lean management design scheme selection process in a real estate company as an example to study the way of decision making. Research results are as follows: (1) improved fuzzy VIKOR allows different decision makers to evaluate all schemes with respect to different evaluation criteria systems and, based on this, this research proposes a decision making model which can effectively avoid making decision using the same criteria system; (2) this decision making model is very scientific, as it is not sensitive to the coefficient of selection mechanism, the weight of decision maker, and the weight of evaluation criterion, so the decision results are very stable; (3) the decision making model proposed in this research can effectively obtain the optimal result and avoid suboptimal solution.

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“…In the supply chain area, many techniques are used to evaluate suitable partners, such as [8,29,32]. One of the most common techniques used in partner selection is MAGDM (Multiattribute Group Decision-Making), such as Analytic Hierarchy Process (AHP) [6,33], Analytical Network Process (ANP) [34,35], fuzzy AHP [5,36,37], fuzzy TOPSIS [6,26,38], Data Envelopment Analysis (DEA) [39][40][41], and integrated methods such as AHP and linear programming [42], AHP and multiobjective mixed integer programming [43], TOPSIS and goal programming [44], rough set and grey system [31], and multiobjective decisionmaking methods [45,46]. In the MAGDM approach on the partner selection problem mentioned above, BWM (the bestworst multicriteria decision-making method) and VIKOR (Vlsekriterijumska optimizacija I kompromisno resenje) are the two most critical methods.…”

Section: Literature Reviewmentioning

confidence: 99%

Supply Chain Partner Selection under Cloud Computing Environment: An Improved Approach Based on BWM and VIKOR

Liu

Zhang

2018

Mathematical Problems in Engineering

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The wide application of cloud computing technology makes supply chain partner share information effectively and increase corporate profits. However, in cloud computing environment, the evaluation process of supply chain partner selection is dynamic and fuzzy, and its evaluation index is uncertain. To solve these problems, this paper proposes a new method combed with rough number, best-worst multicriteria decision-making method (BWM), and compromise ranking method (VIKOR). Firstly, Rough number is used to integrate data from different evaluation matrix. Secondly, rough number improves a new method, BWM, to get RBWM criteria weight methods. Thirdly, the rough numbers are introduced into VIKOR and combined with RBWM to evaluate and sort the supply chain partners. Finally, an example is given to demonstrate the rationality and feasibility of the method.

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A new combined IF-DEMATEL and IF-ANP approach for CRM partner evaluation

Cited by 96 publications

References 88 publications

An Integrated Decision-Making Method Based on Neutrosophic Numbers for Investigating Factors of Coastal Erosion

An Integrated Decision-Making Method Based on Neutrosophic Numbers for Investigating Factors of Coastal Erosion

The Application of Fuzzy VIKOR for the Design Scheme Selection in Lean Management

Supply Chain Partner Selection under Cloud Computing Environment: An Improved Approach Based on BWM and VIKOR

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