“…There is a need for incorporating aspects of time and imprecision into real-time KMSs, considering appropriate semantic foundations (Bobrowitz, 1993;Chen & Parng, 1996;Lau et al 2008). In reality, it is a common practice for organizations to use one or more of the following (technical) systems and concepts to support their KM efforts (Binney, 2001;Wenger, 2001;Mazilescu, 2009b): Knowledge Maps, Taxonomies, Enterprise search engine, e-collaboration tools, Information repositories, Expert Systems, Data Mining / Knowledge Discovery systems, Case-based Reasoning / Question-Answering tools (for Helpdesk and/or Contact Centers), E-Learning and/or Learning Management Systems (LMS), Enterprise Information Portal, Intellectual Capital (IC) measurement tools.…”