“…19 The person approach can prevent a review of the system and may also dissuade staff from speaking out, inciting a culture of fear. 20 Contrary to this, in the most recent incident data within this study, documented lessons learned had been shared using a variety of communication channels. Dissemination is important because it is the "response from incidents that leads to change," 21 and critically, the CQC can request this evidence during review of incidents or site visits.…”