IntroductionThe Emergency Department (ED) is the heart of the hospital. Regular workflows in this department can save many lives. Without active emergency and properly performance any hospital can be regarded as an ideal treatment center. And with such shortfalls other hospital services would be affected by the large defect [1]. The ED is the key point of the hospital and the relationship between hospital and community. Quick care, efficiency and effectiveness of this department can save the lives of many people and reduce the severity of disease [2]. The ED is the key point of the hospital and the relationship between hospital and community. Quick care, efficiency and effectiveness of this department can save the lives of many people and reduce the severity of disease. 75% of hospital admissions are referred to the emergency department so attention to the current processes of emergency and management of this department is very important [3]. In emergency department activities is facing with Stress and certain complexities. Dissatisfaction from the services is more visible than everywhere, especially in both pre-hospital emergency and hospital emergency room [4]. In about of the patients satisfaction factors in emergency in their research showed that among the patient dissatisfaction factors in emergency that include the physical environment, staffing, equipment and management factors, patrons expressed equipment and medical equipment as the first factor of their dissatisfaction. And accordingly to this emergency managers can use with medical equipment and new technologies in order to create the basic steps to take patient satisfaction [5]. Current age is called information age and information technology (IT) explosion affect all of the life and business aspects [6]. In fact, the first distinction between developed and developing countries, are the production, application and utilization of information [7][8][9]. Nowadays, with the development of hospital information systems in healthcare centers, the use of software, hardware and new methods in order to increase the speed and quality of health care services is growing [10]. The advantages of using these technologies is extent that not only reduce errors and increase the speed and accuracy of providing health services to the patients, But also reduces costs through coordination of services and improve the quality of health care [11]. The ED is an exceptional environment, where visits are unscheduled, patients undifferentiated, and care decentralized. Workflows vary from ED to ED and even patient to patient. It is clear that the Health Information Technology (HIT) presents ongoing opportunities to improve the quality of emergency care, promote patient safety, reduce medical errors, and enhance the efficiency of emergency departments [12]. So by considering the critical role of the ED in health care to avoid duplication, improve quality and care, and reduce costs it is worthy this department and other related provisions of service units to be
Effect of Informatio...