A Multilevel-Investigation of the Moderating Role of Personality Traits to Perform Service Recovery in Cambodia, Taiwan, and Sigapore

Wu, Wann Yih; Sou, Veasna; Chu-Hsin, Huang

doi:10.1007/978-3-319-11797-3_107

Proceedings of the 2010 Academy of Marketing Science (AMS) Annual Conference 2014

DOI: 10.1007/978-3-319-11797-3_107

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A Multilevel-Investigation of the Moderating Role of Personality Traits to Perform Service Recovery in Cambodia, Taiwan, and Sigapore

Wann Yih Wu

Veasna Sou

Huang Chu-Hsin

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A Multilevel-Investigation of the Moderating Role of Personality Traits to Perform Service Recovery in Cambodia, Taiwan, and Sigapore

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