“…It is a sector where staff turnover is high, since factors such stress at work and difficult working conditions lead employees to consider leaving their work (Burke, 2003;Tsaur, Liang, & Hsu, 2012, Sharma, Verma, Verma, & Malhotra, 2010. This makes it difficult to attract and retain workers, as employment in the hospitality industry is characterized by poor conditions, low pay, a high percentage of workers drawn from socially disadvantaged groups, poor status, absence of professionalism (MarcoeLajara & ÚbedaeGarcía, 2013).…”