A Multidimensional Information Management Framework for Strategic Digital Cities: A Comparative Analysis of Canada and Brazil

Abstract

Management and information systems are essential for strategic cities since they provide customized digital services that connect specific information and its context to form a multidimensional construct. The objective of this study is to perform an information analysis in two cities to develop a strategic multidimensional framework. The research methodology was based on the model theory. It took into consideration the digital services from two cities supported by non-participatory observations and a bibliographic review. The data were collected hierarchically and compared with five related international frameworks using the infomapping technique. The framework comprised three constructs and ten multidimensional variables that related the conceptual theories to the developed and applied model. The research was conducted in Rio de Janeiro, Brazil, and Regina, Saskatchewan, Canada. The results indicated disconnections between one or more of the variables surveyed, limited customized services, and recurrent use of information in a bidirectional form. The conclusions emphasized the multidimensional character of information in terms of its dynamic nature and relations with distinct levels of information management. In addition, the study established a framework for strategic digital cities based on new interactive relations between public information management and digital services, including the city’s strategic policies. In terms of its contribution to the literature, this research highlighted the dynamic nature of information and strategic digital cities.