“…Crisis harm prevention aims to limit the damage from engulfing and spilling over into other unaffected divisions of the institution. It includes efforts to control the harm, not only material damage but also the distribution of information, because once the information is spread through the media, the harm could be amplified (A'dwan, 2019;Abdalbaqi, 2021;Al Eid & Arnout, 2020;Alpaslan & Mitroff, 2021;Berbekova et al, 2021;Dayour et al, 2020;Ershadi & Shemirani, 2021;Hanna et al, 2018;Kao et al, 2020;Leta & Chan, 2021;Ricke, 2020;Thielsch, Roseler, Kirsch, Lamers, & Hertel, 2020;Tokakis et al, 2019;Wut et al, 2021). The recovery phase, on the other hand, refers to restoring the status to normal business operations.…”