A multi-disciplinary review of enablers and barriers to Cloud ERP implementation and innovation outcomes

Abstract

PurposeDue to the unprecedented disruptions in business operations, many organisations are turning to Cloud ERP implementation to ensure employees can access real-time business information from anywhere, enabling the continuity of business activities. As a result, over the past decades, literature on Cloud ERP implementation has seen significant growth across different subject areas. This paper aims to present a systematic literature review (SLR) that consolidates the literature scattered across various multidisciplinary subject areas, explores recent developments and identifies knowledge gaps for more impactful future research.Design/methodology/approachAn SLR approach has been applied to a sample of 73 articles published until 1 February 2022.FindingsOur SLR identifies and consolidates a set of critical enablers and barriers to the implementation of Cloud ERP. What is particularly interesting is that this study established a link between these enablers and barriers and four key innovation outcomes: product, service, process and business model innovations. A rigorous framework has been devised that demonstrates the nexus between enablers and barriers to Cloud ERP implementation and innovation outcomes in an organisation. In addition, this study has recognised several organisational theories from information systems literature that have the potential for future research in this emerging area.Research limitations/implicationsThis SLR makes several theoretical contributions to the literature on Cloud ERP implementation and its impact on innovation outcomes.Practical implicationsThe review consolidates a wide range of literature to provide decision-makers with an integrated understanding of the most influential factors in Cloud ERP implementation.Originality/valueSLR provides a comprehensive analysis of the current state of research on the topic, offering unique perspectives on developments in theory and knowledge gaps, as well as identifying future research opportunities in the area.

Bridging the Nexus Between Cloud ERP and Enterprise Resilience

“…As such, future research can broaden our framework for exploring the importance of such innovations alongside cloud ERP toward enhanced ER. In particular, cognitive computing embedded cloud ERP services can optimize cognitive organizational infrastructure (e.g., capabilities and processes) and cognitive technological one (e.g., data and technologies), ultimately delivering more robust process resilience (Gupta, 2023). Thus, we encourage future research to use cloud ERP for ER.…”

“…They are progressively moving away from traditional business models and gravitating toward digital transformations, with cloud-based enterprise resource planning (cloud ERP) emerging as a pivotal solution. This strategic shift is not only instrumental in ensuring uninterrupted business operations but also in gaining a competitive advantage amid the rising tide of uncertainties (Ali et al, 2023;Y. W. Chang et al, 2019;Dudezert et al, 2023).…”

“…Yasiukovich and Haddara (2020) highlight the importance of cloud ERP adoption for SMEs along with life-cycle stages: adoption decision, acquisition, implementation, use and maintenance, evolution, and retirement. Huang et al (2021) underline CSFs of cloud ERP adoption, while Ali et al (2023) investigate the enablers and barriers to cloud ERP in line with various innovation outcomes: business model, service, product, and process. To the best of our knowledge, the extant studies have missed the opportunity to provide a systematic literature review (SLR) at the nexus of cloud ERP and ER.…”

Blockchain Technology for Sustainable Supply Chain

“…H. Zhang et al, 2023). While this unprecedented interconnectedness has delivered remarkable efficiencies, it has also underscored a set of pressing challenges, envisioned as the imperatives of environmental responsibility, ethical sourcing, and transparency (Ali et al, 2023;Zhu et al, 2023). Therefore, achieving sustainability in supply chains is no longer an option; it has become an indispensable goal for businesses and consumers alike (Mondal & Giri, 2022;Zeng et al, 2023).…”