A Model to Incorporate Emotional Sensitivity into Human Computer Interactions

Abstract

Human machine interaction has started receiving much attention in recent years. The 'Link' which plays a major role in interfacing and facilitating human machine interaction, is getting more and more equipped with different modalities (such as natural language processing , intelligent reasoning etc.) so as to shift the cognitive load of understanding from human to machine. This makes machines not only be able to respond in more appropriate and relevant ways but also reduces the human efforts (in making the system understand and act) to the extent possible. This research work contributes to the design and implementation of the interface by presenting a unified model that takes human machine interaction to a advanced level of understanding with an intelligent interface that not only consists of incorporating emotional intelligence into machines but also identifying contextual information, intention recognition (for a given user's textual response) leading to strategic adaptive dialogue management. The motivation for the system proposed is to provide an inexpensive, unobtrusive means for human beings to interact with computer applications in a meaningful way that requires minimal effort. Research work is completely dedicated to provide a baseline mechanism for achieving stress free satisfying interaction between human and machines. Our system is tested against the existing IVR technology and corresponding results are captured.